Client/Member Triage Representative

Farm Bureau Financial Services; West Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Enhanced 401K with match

Low-cost health, dental, and vision benefits

Paid time off including holidays

Onsite wellness facility and daycare

Job summary

Farm Bureau Financial Services is seeking a Client/Member Triage Representative to deliver exceptional customer service while assisting clients with inquiries and claims. The ideal candidate has strong communication skills and at least three years of relevant experience. This role offers a competitive salary and benefits, including a matched 401K and health insurance options.

The position is based in West Des Moines, Iowa, with potential training in Manhattan, Kansas or Gilbert, Arizona, and involves a commitment to working from the office.

Qualifications

• 3 years of relevant experience required.
• Previous Claims Experience is required.
• Must work from the office.

Responsibilities

• Provide exceptional first call resolution service to agents and customers.
• Handle outbound calls during storm events and perform inquiries analysis.
• Provide administrative, training, coaching, and quality control support.

Skills

Strong customer service skills

Solid verbal communication

Business professional writing

Initiative

Ability to work independently

Strong computer skills

Basic math skills

Education

Associates Degree or equivalent

Tools

MS Office

Job description

Client/Member Triage Representative

Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so, this Client/Member Triage Representative opportunity may be a great fit for you!

Who We Are:

At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do:

If you’re passionate about helping others, we may have the perfect opportunity for you to be a part of our effort to protect the livelihoods and futures of our customers. Our ideal candidate is team oriented and highly motivated, projecting a positive image of Farm Bureau by providing exceptional first call resolution service to our agents, and customers from our contact center. Areas in which we provide service include billing assistance, policy service, system support and professional response to inquiries. This role is responsible for handling outbound calls to our insureds during a storm event, complex inquiries, and performing the appropriate analysis and research for resolution as well as providing administrative, training, coaching, and quality control support.

What It Takes to Join Our Team:

• Associates Degree or equivalent plus three years of relevant experience required.
• Strong customer service skills are required, including solid verbal communication and business professional writing skills.
• Previous Claims Experience is required.
• Must have initiative and ability to work independently.
• Strong computer skills are required in order to quickly learn our multiple systems. MS Office is preferred.
• Must have basic math skills and ability to learn basic knowledge of insurance products.
• Must work from our office in Manhattan, Kansas, West Des Moines Corporate location, or our Gilbert, Arizona state office. During training, hours are 8am-4:30pm for the first approximately 10-12 weeks. Then, your schedule after training may vary based on business need – to be determined.
• Your assigned shift will be between 8am - 7pm Monday through Friday, including weekends, during storm season based on business need due to storm activity.

Resumes will be required for consideration.

What We Offer You:

When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship:

At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.