Customer Service Representative (Flexible Working Hours)

Destination Pet; Round Rock (TX); Híbrido; USD 18 000 - 21 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Telehealth

401k

Pet Insurance

DailyPay

Resumo da oferta

Destination Pet is hiring a Customer Service Representative for flexible working hours in Round Rock, TX. You will greet pet parents, manage calls, provide tours, and assist with check-ins and services.

Ideal candidates have 1+ year in customer service, strong communication skills, and the ability to multitask in a fast-paced pet-care environment. Availability evenings, weekends, and holidays is required.

Qualificações

• High school diploma or equivalent required.
• Experience in customer service or retail preferred.
• Strong communication skills across phone, in-person, and email.

Responsabilidades

• Welcoming pet parents and their VIPs with a warm, concierge-style approach.
• Answering phones and multitasking to assist clients.
• Touring new clients through the facility and selling services.
• Ensuring vaccination records are current for safety.
• Managing check-ins and check-outs with accuracy and care.
• Handling cash and daily cash drawer balancing.
• Responding to complaints with patience and professionalism.
• Escorting pets to and from enclosures with safety and care.
• Keeping the lobby clean and welcoming for first impressions.
• Supporting team members as needed.

Conhecimentos

People skills

Pet lover

Communication skills

Multi-line phones

Professionalism under pressure

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Descrição da oferta de emprego

## Customer Service Representative (Flexible Working Hours)Apply: Action Pack Round Rock- Round Rock, TX: Part time: Posted Today: JR108941**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# **We're sniffing out our next Customer Service Representative at** *Action Pack Round Rock***—someone who can make every client feel like a VIP (Very Important Pet-parent).**Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets \\*and\\* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.** Perks & Pay:**Telehealth , 401k and Pet Insurance# Pay starts at **$13.00 - $15.00/hour DOE + tips**Access your earned wages anytime with **DailyPay.** ** Reporting To:**General Manager ** What You Should Know:*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).* Availability on evenings, weekends, and holidays required (pets don’t take days off).* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig. ** What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).* Answering phones with a smile in your voice and multi-tasking like a pro.* Touring new clients through the facility and selling the services that keep tails wagging.* Ensuring up-to-date vaccinations are on file—because safety first.* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.* Jumping in to support other team members whenever needed. We’re all in this together.* Other duties as assigned. ** What You Bring to the Table:*** You’re a people-person and a pet-person.* Previous experience in customer service or retail? Heck yes.* You’ve got solid communication chops—phone, in-person, email, you name it.* Multi-line phones and computer systems don’t scare you.* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).* You solve problems faster than a lab chasing a tennis ball.* High school diploma or equivalent required.* 1+ year of customer service experience preferred.**If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.****Experience is a strong plus! Availability for mornings, afternoons, weekends, and/or holidays is required.**