Customer Service Representative (Flexible Working Hours)

Destination Pet; Garden City (ID); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet in Garden City is seeking a Customer Service Representative who greets pet parents and their furry companions with warmth, guiding tours of our facilities and selling services to keep tails wagging.

You will answer calls, manage check-ins, and handle cash with accuracy, all while maintaining a clean, welcoming lobby and collaborating with a team that puts pets first.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication skills across phones, in person, and email.

Responsibilities

• Welcome pet parents and their pets like guests at a 5-star resort.
• Answer phones with a friendly voice and multi-task efficiently.
• Tour new clients through the facility and promote services.
• Ensure up-to-date vaccinations are on file for safety.
• Manage check-ins and check-outs with accuracy and care.
• Handle cash, card transactions, and balance the end-of-day cash drawer.
• Respond to complaints with patience and professionalism.
• Escort pets to and from enclosures ensuring safety and comfort.
• Keep lobby clean, welcoming, and ready for guests.
• Support other team members as needed.

Skills

Customer service

Communication

Multi-line phones

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

Computer systems

Job description

**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# **We're sniffing out our next** **Customer Service Representative at *Escape the Crate Garden City*****—someone who can make every client feel like a VIP (Very Important Pet-parent).**Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets \\*and\\* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.**** **Perks & Pay:**Telehealth , 401k and Pet InsurancePay starts at **$15.50/hour DOE + tips**Access your earned wages anytime with **DailyPay.****** **Reporting To:**General Manager**** **What You Should Know:*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).* Availability on evenings, weekends, and holidays required (pets don’t take days off).* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.**** **What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).* Answering phones with a smile in your voice and multi-tasking like a pro.* Touring new clients through the facility and selling the services that keep tails wagging.* Ensuring up-to-date vaccinations are on file—because safety first.* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.* Jumping in to support other team members whenever needed. We’re all in this together.* Other duties as assigned.**** **What You Bring to the Table:*** You’re a people-person and a pet-person.* Previous experience in customer service or retail? Heck yes.* You’ve got solid communication chops—phone, in-person, email, you name it.* Multi-line phones and computer systems don’t scare you.* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).* You solve problems faster than a lab chasing a tennis ball.* High school diploma or equivalent required.* 1+ year of customer service experience preferred.**If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.**Reliable, dog obsessed, and able to work well in a team environment. Strong communication skills are a must. Available on weekends and mornings!