Customer Service Representative (Flexible Working Hours)

Destination Pet; South Carolina; Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

Telehealth

401k

Pet insurance

DailyPay

Job summary

Destination Pet is seeking a friendly Customer Service Representative for Kennel Care in the United States. You will greet pet parents, answer phones, tour facilities, and sell services to keep tails wagging. The role emphasizes great communication, teamwork, and a love for pets in a fast-paced environment.

Availability for evenings, weekends, and holidays is required. Prior customer service or retail experience is preferred; a high school diploma is required.

Qualifications

• 3+ years of customer service experience preferred.
• High school diploma or equivalent required.
• Ability to handle multi-line phones and computer systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Welcoming pet parents and their furry VIPs at check-in and check-out.
• Answering phones with a friendly, professional tone.
• Touring facilities and explaining the services offered.
• Processing payments accurately and balancing the cash drawer.
• Responding to concerns with patience and professionalism.

Skills

Customer service

Phone etiquette

Communication

Retail experience

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# **We're sniffing out our next Customer Service Representative at** *Kennel Care***—someone who can make every client feel like a VIP (Very Important Pet-parent).**Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets \\*and\\* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.** Perks & Pay:**Telehealth , 401k and Pet Insurance# Pay starts at **$13–$14.00/hour DOE + tips**Access your earned wages anytime with **DailyPay.** ** Reporting To:**General Manager ** What You Should Know:*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).* Availability on evenings, weekends, and holidays required (pets don’t take days off).* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig. ** What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).* Answering phones with a smile in your voice and multi-tasking like a pro.* Touring new clients through the facility and selling the services that keep tails wagging.* Ensuring up-to-date vaccinations are on file—because safety first.* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.* Jumping in to support other team members whenever needed. We’re all in this together.* Other duties as assigned. ** What You Bring to the Table:*** You’re a people-person and a pet-person.* Previous experience in customer service or retail? Heck yes.* You’ve got solid communication chops—phone, in-person, email, you name it.* Multi-line phones and computer systems don’t scare you.* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).* You solve problems faster than a lab chasing a tennis ball.* High school diploma or equivalent required.* 3+ years of customer service experience preferred.**If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.**Must be available for am shifts (7am) and weekends.