Customer Service Representative (Flexible Working Hours)

Destination Pet; Parker (CO); Hybrid; USD 23,000 - 30,000; Part time

Benefits offered by this job

Telehealth

401k and Pet Insurance

DailyPay

Job summary

Destination Pet in Parker, CO is seeking a part-time Customer Service Representative with flexible hours. You’ll greet pet parents, answer phones, and guide clients through our services while keeping the facility welcoming and efficient.

Responsibilities include scheduling, cash handling, and upselling services, with a strong emphasis on safety and customer care. This role begins at our front desk, with opportunities through holidays as ACA/CSR.

Qualifications

• Experience in customer service or retail preferred.
• Strong communication across phone, in-person, and email.
• Ability to stay professional under pressure.

Responsibilities

• Welcome pet parents and VIPs in a warm, friendly manner.
• Answer phones with a smile and multi-task effectively.
• Tour clients and upsell services to keep tails wagging.
• Maintain up-to-date vaccination records on file for safety.
• Manage check-ins and check-outs with a personal touch.
• Handle transactions and balance the cash drawer daily.
• Respond to complaints with patience and professionalism.
• Escort guests to enclosures with care and attentiveness.
• Keep the lobby clean and inviting for first impressions.
• Support teammates as needed.

Skills

Customer service

Communication

Multiline phones

Problem solving

People skills

Education

High school diploma or equivalent

Job description

## Customer Service Representative (Flexible Working Hours)Apply: Heritage Pet-Parker, CO: Part time: Posted Today: JR108829**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**# **We're sniffing out our next Customer Service Representative at** *Heritage Pet***—someone who can make every client feel like a VIP (Very Important Pet-parent).**Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets \\*and\\* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.** Perks & Pay:**Telehealth , 401k and Pet Insurance# Pay starts at **$17.50/hour DOE + tips**Access your earned wages anytime with **DailyPay.** ** Reporting To:**General Manager ** What You Should Know:*** You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.* Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).* Availability on evenings, weekends, and holidays required (pets don’t take days off).* Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig. ** What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):*** Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).* Answering phones with a smile in your voice and multi-tasking like a pro.* Touring new clients through the facility and selling the services that keep tails wagging.* Ensuring up-to-date vaccinations are on file—because safety first.* Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).* Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.* Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.* Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.* Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.* Jumping in to support other team members whenever needed. We’re all in this together.* Other duties as assigned. ** What You Bring to the Table:*** You’re a people-person and a pet-person.* Previous experience in customer service or retail? Heck yes.* You’ve got solid communication chops—phone, in-person, email, you name it.* Multi-line phones and computer systems don’t scare you.* You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).* You solve problems faster than a lab chasing a tennis ball.* High school diploma or equivalent required.* 1+ year of customer service experience preferred.**If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.****Seasonal Position. 15-20 hours a week at the front desk through October, and an opportunity to stay on through the holidays as an ACA/CSR**