Customer Service - Temporary

Five Star Call Centers

Orlando (FL)

Remote

USD 17,908 - 24,796

Part time

14 days+

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Job summary

A customer service provider is seeking individuals for a temporary Customer Service role in Florida. Candidates will assist customers with inquiries while providing high-quality service. The role is entry-level and requires strong communication skills. Candidates must have a dedicated workspace and meet specific tech requirements. Flexibility and punctuality are essential. Shifts average 16-40 hours per week with paid training provided.

Qualifications

Previous customer service or customer support experience preferred.
Must be 18 years of age.
Background check required.

Responsibilities

Manage inbound calls efficiently.
Follow communication scripts for different topics.
Identify customer needs and provide solutions.

Skills

Customer service experience

Phone communication skills

Active listening

Basic computer skills

Ability to work independently

Job description

Join to apply for the Customer Service - Temporary role at Five Star Call Centers.

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. This project is assisting clients with inquiries on debit card incentives, orders, and balances.

This position is Bring Your Own Device (BYOD) and works-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

Previous 3-6 months customer service or customer support experience preferred
Previous 3-6 months call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required

Responsibilities

Manage large amounts of inbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Work hours: Shifts between 8:00am-8:00pm (EST); Workdays: Mon-Fri and every other weekend rotation
Paid Training: typically 2-5 days in length from 9:00am-6:00pm (EST)
Status: Full Time or Part Time Temporary; 16-40 hours per week
Must be available to work 9/29-10/1

Bring Your Own Device (BYOD)

Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

Hardware/Software Requirements

Memory: 8GB on Windows 10 64-bit
Screen Resolution: 1280x768 or higher, dual monitors required
USB DSP headset
No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
Up-to-date antivirus software must be installed on the platform and a recent scan completed. Windows Defender will work; no additional software needed
Firewall must be enabled
Must be hardwired to your modem or router; no Wi-Fi or extenders

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities and duties. Read the full description for details.

Seniority level