Customer Service Representative – Field Diesel Technician

TEMSA NORTH AMERICA, INC.; Atlantic City (NJ); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company in the motorcoach industry seeks a Customer Service Representative for the Northeast U.S. This remote role involves providing technical support and building relationships with fleet operators. Candidates must have at least 5 years of experience in the heavy-duty vehicle industry and strong communication skills. Join a dedicated team committed to exceptional service and support.

Benefits

401(k)

401(k) matching

Company car

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• Minimum 5 years of experience in the motorcoach or heavy-duty vehicle industry.
• Strong understanding of electrical systems and troubleshooting.

Responsibilities

• Provide on-site and remote support for post-delivery inspections.
• Coordinate warranty claims and manage customer cases in Salesforce.
• Travel throughout the Northeast region to customer sites.

Skills

Communication

Customer Service

Time Management

Organization

Tools

Salesforce

Diagnostic Tools

Job description

Customer Service Representative – Field Diesel Technician

Join to apply for the Customer Service Representative – Field Diesel Technician role at TEMSA NORTH AMERICA, INC.

Benefits:

• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Details

Customer Service Representative – Northeast Region
Remote (Must reside in NY, NJ, PA, CT, or MA)
Field-Based | Full-Time | Global OEM | Travel Required

About Temsa North America

Temsa is a global leader in the design and manufacturing of motorcoaches and buses, with a growing presence across North America. We are committed to delivering exceptional vehicles and after-sales support, building a team of passionate professionals dedicated to supporting operators in the field.

The Opportunity

We are hiring a Customer Service Representative (CSR) to support our customers in the Northeast U.S. This remote, field-based role involves providing technical support, warranty coordination, post-delivery inspections, and building relationships with fleet operators and service partners.

Key Responsibilities

• Provide on-site and remote support for post-delivery inspections, service issues, and technical concerns
• Coordinate warranty claims and field campaigns with internal departments
• Log and manage customer cases in Salesforce, maintaining accurate records
• Assist with service bulletin implementation and technical training
• Represent Temsa professionally during customer visits, events, and delivery walkarounds
• Travel throughout the Northeast region to customer sites as needed

Required Qualifications

• Minimum 5 years of experience in the motorcoach, transit bus, or heavy-duty vehicle industry
• Strong understanding of electrical systems, pneumatic components, and troubleshooting
• Familiarity with Cummins engines, Allison transmissions, and diagnostic tools
• Knowledge of J1939 communication protocols is a plus
• Excellent communication, documentation, and customer service skills
• Ability to work independently with strong time management and organization
• Commercial Driver’s License with passenger endorsement, or ability to obtain one

Candidate Location

Reside in NY, NJ, PA, CT, or MA

Job Type & Compensation

• Full-time
• Pay dependent on experience (D.O.E.)

Additional Benefits

• Competitive compensation
• Group insurance benefits
• 401(k) with 6% company match
• Company-paid STD, LTD, and life insurance
• Paid time off, sick days, holidays, and birthday off

EEO Statement

TEMSA North America Inc. is committed to an inclusive, drug-free workplace, providing equal employment opportunities regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status.

Join our team and be part of industry-leading motorcoach innovation and service! Flexible work-from-home options available.