Customer Service Representative Field Diesel Technician

ZipRecruiter; Atlantic City (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

A global leader in motorcoach design, Temsa North America, is seeking a Customer Service Representative for the Northeast region. This remote, field-based role is key in providing technical support and coordinating warranty claims, requiring strong customer service skills and industry knowledge. Join a dynamic team dedicated to exceptional service and innovation!

Benefits

401(k) with matching

Health Insurance

Paid Time Off

Training & Development

Company car

Flexible work from home options

Qualifications

• Minimum 5 years of experience in the motorcoach, transit bus, or heavy-duty vehicle industry.
• Strong understanding of electrical systems, pneumatic components, and field troubleshooting.
• Excellent communication and documentation skills.

Responsibilities

• Provide on-site and remote support for post-delivery inspections and service issues.
• Log and manage customer cases in Salesforce, maintaining accurate service records.
• Travel throughout the Northeast region to customer sites as needed.

Skills

Technical Support

Customer Service

Field Troubleshooting

Time Management

Electrical Systems Knowledge

Education

Commercial Drivers License with passenger endorsement

Tools

Salesforce

Diagnostic Tools

Job description

Job DescriptionJob DescriptionBenefits:

• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Customer Service Representative Northeast Region
Remote (Must reside in NY, NJ, PA, CT, or MA)
Field-Based | Full-Time | Global OEM | Travel Required

About Temsa North America
Temsa is a global leader in the design and manufacturing of motorcoaches and buses, with a fast-growing presence across North America. As an OEM committed to delivering exceptional vehicles and unmatched after-sales support, were building a team of passionate professionals who take pride in supporting operators in the field.

The Opportunity
We are hiring a Customer Service Representative (CSR) to support our customers in the Northeast U.S. region. This is a remote, field-based role responsible for providing hands-on technical support, warranty coordination, post-delivery inspections, and building strong relationships with fleet operators and service partners.

The ideal candidate has experience in the motorcoach or commercial vehicle industry, is comfortable working independently, and thrives in a customer-facing role where technical knowledge and responsiveness make a direct impact.

Key Responsibilities

• Provide on-site and remote support for post-delivery inspections, service issues, and technical concerns

• Coordinate warranty claims and field campaigns with internal departments

• Log and manage customer cases in Salesforce, maintaining accurate service records

• Assist with service bulletin implementation and technical training when needed

• Represent Temsa professionally during customer visits, events, and delivery walkarounds

• Travel throughout the Northeast region to customer sites as needed

Required Qualifications

• Minimum 5 years of experience in the motorcoach, transit bus, or heavy-duty vehicle industry

• Strong understanding of electrical systems, pneumatic components, and field troubleshooting

• Familiarity with Cummins engines, Allison transmissions, and standard diagnostic tools

• Working knowledge of J1939 communication protocols is a plus

• Excellent communication, documentation, and customer service skills

• Comfortable working independently, with strong time management and organization

• Commercial Drivers License with passenger endorsement, or the ability to obtain one

Candidate Location


Candidates must reside in New York, New Jersey, Pennsylvania, Connecticut, or Massachusetts

Job Type & Compensation

• Job Type: Full-time
• Pay: Dependent on experience (D.O.E.)

Benefits

• Competitive compensation
• Group insurance benefits
• 401k with a 6% company match
• Company-paid STD, LTD, and life insurance
• Paid time off, sick time, holidays, and birthday off

Equal Employment Opportunity Statement


TEMSA North America Inc. (TNA) is a drug-free workplace committed to equal employment opportunities for all employees. TNA provides a work environment free of discrimination and harassment and does not discriminate based on , , (creed), , expression, , (ancestry), , marital status, , or military status in any of its activities or operations.

Join our team and be part of an industry leader in motorcoach innovation and service! Apply today!

Flexible work from home options available.