Customer Service Representative -Farmers Insurance Agent Team Member

The Juris Agency; Dayton (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Job summary

Annie Spitzer Farmers Insurance Agency in Dayton, Ohio, seeks a full-time Account Manager to maintain strong customer relationships and support growth. You will manage policy changes, handle claim calls, and ensure accurate documentation using our systems.

The ideal candidate demonstrates excellent communication, a positive attitude, and a willingness to learn. We offer a friendly team, daytime schedule, and opportunities to develop sales and service skills.

Qualifications

• Willing to learn and be coachable.
• Upbeat, positive attitude.
• Excellent communication and interpersonal skills.
• Strong work ethic and leadership.
• Willing to learn insurance concepts.

Responsibilities

• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.

Skills

Communication skills

Multitasking

Leadership

Closing skills

Willingness to learn

Customer service

Job description

Job Description

Join a team that cares about our customers and you! Annie Spitzer Farmers Insurance Agency in Dayton, Ohio, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule

Responsibilities

• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Strong work ethic and leadership skills.
• Be equipped with great listening and closing skills.
• No insurance experience required but must be willing to learn