Customer Service Representative - ERIE, PA

Sealing Devices Inc.; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Job summary

Sealing Devices Inc. is seeking a customer-focused professional in our Erie, PA office to support customers and internal teams with product knowledge, pricing, and order execution.

You will handle inquiries, quotes, and orders while maintaining close relationships across the supply chain. This role emphasizes technical guidance for demanding aerospace, defense, and government applications, and ongoing learning to recommend effective sealing solutions.

Responsibilities

• Get to know Sealing Devices’ products, pricing, and margin goals to support customers and internal teams.
• Be a go-to partner for customers, answering questions about products, availability, applications, pricing, and credit terms with clarity.
• Recommend sealing solutions for aerospace, defense, and government environments using your technical knowledge.
• Create accurate quotes and bids for components used worldwide in mission-critical applications.
• Take orders and gather information from customers and vendors via phone, email, fax, or in person.
• Share delivery timelines, warranty details, service information, and order updates with customers.
• Build long-term relationships with customers and vendors based on trust, responsiveness, and follow-through.
• Stay involved after the sale to provide ongoing support.
• Maintain customer, order, and inventory records using Oracle and internal systems.
• Continue learning about new products and technologies to make informed recommendations.
• Share customer feedback with product and design teams to improve solutions.
• Speak up about quality concerns to protect reliability and standards.
• Follow established procedures while offering ideas to improve processes.
• Help maintain a safe, clean, compliant workplace in line with the Sealing Devices Quality System.

Job description

THIS POSITION IS LOCATED IN OUR ERIE, PA OFFICE

Key Responsibilities:

• Get to know Sealing Devices’ products, pricing, and margin goals so you can confidently support customers and the internal team.
• Be a go-to partner for customers, answering questions about products, availability, applications, pricing, and credit terms with clarity and care.
• Listen closely to customer needs and use your technical knowledge to recommend sealing solutions that perform in demanding aerospace, defense, and government environments.
• Create accurate quotes and bids for components used around the world in mission-critical applications.
• Take orders and gather information from customers and vendors via phone, email, fax, or in person—making the process smooth and reliable.
• Keep customers in the loop by sharing delivery timelines, warranty details, service information, and order updates.
• Build genuine, long-term relationships with customers and vendors based on trust, responsiveness, and follow-through.
• Stay involved after the sale to help solve problems, answer questions, and provide dependable ongoing support.
• Maintain accurate customer, order, and inventory records using Oracle and internal systems.
• Continue learning about new products and technologies so you can make thoughtful, well-informed recommendations.
• Share customer feedback with product and design teams to help improve and evolve our solutions.
• Speak up about quality concerns to help protect reliability and high standards.
• Follow established procedures while offering ideas to improve how we work and serve our customers.
• Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System.