Customer Service Representative

Kids for the Future; Town of Lancaster (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Sealing Devices is seeking a customer-focused professional to support customers and internal teams in aerospace, defense, and government environments.

You will learn products, pricing, and margins, create quotes, take orders, and maintain records using Oracle. This role emphasizes building strong relationships, timely communication, and continuous improvement in line with our Quality System.

Responsibilities

• Get to know Sealing Devices' products, pricing, and margin goals to support customers and internal team.
• Be a go-to partner for customers, answering questions about products, availability, pricing, and credit terms with clarity and care.
• Listen closely to customer needs and use your technical knowledge to recommend sealing solutions that perform in demanding aerospace, defense, and government environments.
• Create accurate quotes and bids for components used around the world in mission-critical applications.
• Take orders and gather information from customers and vendors via phone, email, fax, or in person—making the process smooth and reliable.
• Keep customers in the loop by sharing delivery timelines, warranty details, service information, and order updates.
• Build genuine, long-term relationships with customers and vendors based on trust, responsiveness, and follow-through.
• Stay involved after the sale to help solve problems, answer questions, and provide dependable ongoing support.
• Maintain accurate customer, order, and inventory records using Oracle and internal systems.
• Continue learning about new products and technologies so you can make thoughtful, well-informed recommendations.
• Share customer feedback with product and design teams to help improve and evolve our solutions.
• Speak up about quality concerns to help protect reliability and high standards.
• Follow established procedures while offering ideas to improve how we work and serve our customers.
• Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System.

Job description

• Get to know Sealing Devices' products, pricing, and margin goals so you can confidently support customers and the internal team.
• Be a go-to partner for customers, answering questions about products, availability, applications, pricing, and credit terms with clarity and care.
• Listen closely to customer needs and use your technical knowledge to recommend sealing solutions that perform in demanding aerospace, defense, and government environments.
• Create accurate quotes and bids for components used around the world in mission-critical applications.
• Take orders and gather information from customers and vendors via phone, email, fax, or in person—making the process smooth and reliable.
• Keep customers in the loop by sharing delivery timelines, warranty details, service information, and order updates.
• Build genuine, long-term relationships with customers and vendors based on trust, responsiveness, and follow-through.
• Stay involved after the sale to help solve problems, answer questions, and provide dependable ongoing support.
• Maintain accurate customer, order, and inventory records using Oracle and internal systems.
• Continue learning about new products and technologies so you can make thoughtful, well-informed recommendations.
• Share customer feedback with product and design teams to help improve and evolve our solutions.
• Speak up about quality concerns to help protect reliability and high standards.
• Follow established procedures while offering ideas to improve how we work and serve our customers.
• Help maintain a safe, clean, and compliant workplace in line with the Sealing Devices Quality System.