Customer Service Representative - Environmental Service Department - Day Shift

Grady Health System; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Grady Health System in Atlanta seeks a Customer Service Representative to manage patient and guest interactions via face-to-face, email or phone, ensuring accurate data entry and quick resolution of inquiries.

The role supports front desk operations, may operate a switchboard, and requires strong computer skills, CRM familiarity, and the ability to type 30 wpm. Previous hospitality/customer service experience preferred with a high school diploma.

Qualifications

• High School diploma or equivalent.
• Advanced computer literacy with MS Office.
• Multitask capability while managing a multi-line phone system.
• Advanced problem solving and customer service oriented actions.
• 0 to 2 yrs prior client facing hospitality / customer service experience is required.
• Accurate data input of sensitive information following organization's protocols.
• Ability to understand and quickly retain training on CRM software. Prior CRM software experience valued.
• Ability to type 30wpm.

Responsibilities

• Handle customer service interactions through face-to-face, email or telephone communications.
• May operate a switchboard to route incoming calls to the appropriate party.
• Record and document various client interactions for management follow‑up.
• Provide administrative duties for the front desk, guest services and similar facilities or locations.

Skills

Customer service

Multitasking

CRM software

Typing speed

MS Office

Education

High School diploma

Tools

CRM software

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

CustomerServiceRepresentative's main function is to handle customer service interactions through either face‑to‑face, email or telephone communications. May operate a switchboard to route incoming calls to the appropriate party. The Customer Support Representative may be required to record and document various client interactions for management follow‑up, provide administrative duties for the front desk, guest services and similar facilities or locations.

• High School diploma, GED, or equivalent experience
• Advanced computer literacy with knowledge in the Microsoft suite office products.
• Multitask capability, referencing virtual record keeping forms while maintaining multi-line phone system
• Advanced problem solving and critical thinking abilities, must answer questions and inquiries, troubleshoot problems, with customer service focused actions.
• 0 to 2 yrs previous client facing hospitality / customer service experience is required.
• Accurate data input of sensitive information following organization's protocols.
• Ability to understand and quickly retain training on EVS actions and CRM software. Prior CRM software experience valued.
• Ability to type 30wpm

Core Competencies

These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

• 1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well‑being and satisfaction of patients and their families.
• 2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• 3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• 4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• 5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• 6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• 7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• 8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• 9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• 10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.