Customer Service Representative (Entry-Level)

Pacific Office Automation; Bend (OR); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

FSA Program

Job summary

Pacific Office Automation is seeking an Entry-Level Customer Service Representative for our Bend, Oregon office. The role involves handling inbound and outbound communications, identifying customer needs, and supporting accounts receivable.

The ideal candidate will manage high volumes of calls and emails with strong problem-solving skills and a team-oriented mindset. Compensation starts at $15.55/hour with opportunities for commission and bonuses, plus comprehensive benefits.

Qualifications

• High quality verbal and written communication.
• Strong math abilities are necessary.
• Experience with accounts receivable is highly preferred.
• Experience using spreadsheets, database, and word processing software; such as Microsoft Word, excel and PowerPoint.

Responsibilities

• Source warm sales opportunities through inbound lead follow-up and outbound cold calls and email
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high volume phone calls and emails
• Strong problem-solving abilities and phone presence
• Excellent time management, organizational skills and ability to work independently

Skills

Verbal communication

Written communication

Time management

Organizational skills

Customer service

Phone handling

Email handling

Accounts receivable

Microsoft Word

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Customer Service Representative (Entry-Level)

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking to hire a Customer Service Representative at our office in Bend, OR. If you have a passion for customer service, are organized, and love working in a team player environment, we want to hear from you!

Compensation: $15.55/hr with opportunity for commission and bonus's

• Source warm sales opportunities through inbound lead follow-up and outbound cold calls and email
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high volume phone calls and emails
• Strong problem-solving abilities and phone presence
• Excellent time management, organizational skills and ability to work independently

Qualifications

• High quality verbal and written communication
• Strong math abilities are necessary
• Experience with accounts receivable is highly preferred
• Experience using spreadsheets, database, and word processing software; such as Microsoft word, excel and PowerPoint

What we offer

• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA Program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.