Insurance Account Manager

U Trust Insurance Agency LLC®; Spartanburg (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

U Trust Insurance Agency LLC® in Spartanburg, SC, is seeking a client services professional to manage and service a portfolio of client accounts, ensuring high levels of customer satisfaction.

You will respond to client inquiries, explain coverage options, handle renewals and endorsements, and build long-term relationships through clear communication. English is primary; knowledge of Eastern European languages is a plus, and a Property and Casualty license is required.

Qualifications

• Education: None required
• Experience required: 6 months
• License/Certification: Property and Casualty license

Responsibilities

• Manage and service a portfolio of client accounts, ensuring high levels of customer satisfaction
• Respond to client inquiries and provide timely, accurate guidance on coverage and policy matters
• Explain insurance products, coverage options, and policy obligations in a clear, client-friendly manner
• Assist with policy servicing, including renewals, endorsements, and updates
• Build and maintain long-term relationships with clients through consistent communication and support
• Communicate effectively with clients, including Eastern European clients, primarily in English; additional proficiency in Russian, Ukrainian, or Romanian is a plus but is not required for the position
• Ensure accuracy and attention to detail in all client interactions and documentation
• Support clients with commercial and/or trucking insurance needs, as applicable

Skills

Customer service

Communication

Attention to detail

Relationship building

Client inquiries handling

Education

No degree required

Job description

• Manage and service a portfolio of client accounts, ensuring high levels of customer satisfaction
• Respond to client inquiries and provide timely, accurate guidance on coverage and policy matters
• Explain insurance products, coverage options, and policy obligations in a clear, client-friendly manner
• Assist with policy servicing, including renewals, endorsements, and updates
• Build and maintain long-term relationships with clients through consistent communication and support
• Communicate effectively with clients, including Eastern European clients, primarily in English; additional proficiency in Russian, Ukrainian, or Romanian is a plus but is not required for the position
• Ensure accuracy and attention to detail in all client interactions and documentation
• Support clients with commercial and/or trucking insurance needs, as applicable

Job Duties

• Manage and service a portfolio of client accounts, ensuring high levels of customer satisfaction
• Respond to client inquiries and provide timely, accurate guidance on coverage and policy matters
• Explain insurance products, coverage options, and policy obligations in a clear, client-friendly manner
• Assist with policy servicing, including renewals, endorsements, and updates
• Build and maintain long-term relationships with clients through consistent communication and support
• Communicate effectively with clients, including Eastern European clients, primarily in English; additional proficiency in Russian, Ukrainian, or Romanian is a plus but is not required for the position
• Ensure accuracy and attention to detail in all client interactions and documentation
• Support clients with commercial and/or trucking insurance needs, as applicable

Minimum Requirements

• Education: None required
• Experience required: 6 months
• License/Certification: Property and Casualty license
• No alternate requirements accepted; no supervisory duties; no travel required