Customer Service Representative (English)

PrimeXBT; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% remote work

Quarterly performance bonus

Medical insurance after probation

Sick leave every 6 months

Birthday gifts

Job summary

Humamaria is seeking a remote customer support specialist to respond to inquiries via email, live chat and phone, collaborating with cross-functional teams to resolve issues and improve processes.

You will document recurring problems, generate helpful materials, and advise clients on additional products and services. The role requires fintech experience, 1+ year online support, excellent English, and strong interpersonal skills.

Qualifications

• Experience in fintech (forex/crypto) is required.
• 1+ years of online customer support experience.
• Excellent written and oral English skills.
• Excellent interpersonal and communication skills.
• Ability to manage or navigate stressful situations.

Responsibilities

• Respond to customer queries promptly via emails, live chat, and phone calls.
• Collaborate with departments to address complex problems and elevate issues when needed.
• Perform follow-ups to ensure concerns are resolved; troubleshoot using various techniques.
• Record and document repetitive issues to improve processes.
• Create informational materials such as FAQ articles, user manuals, and tutorials.
• Guide customers on acquiring additional products and services offered by the company.
• Identify and implement initiatives to improve overall customer experience.

Skills

Fintech experience

Online customer support

Excellent English

Interpersonal communication

Stress management

Tools

CRM software

Databases

Live chat tools

Job description

How you are going to make an impact

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
• Work together with various departments to address complex problems and elevate issues when necessary.
• Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques.
• Record and document repetitive issues to contribute to process improvement.
• Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials.
• Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company.
• Identify and execute initiatives to improve the overall customer experience.

Discover your Fit

• Experience in fintech (forex/crypto).
• 1+ years of online customer support experience.
• Excellent written and oral English.
• Excellent interpersonal and communication skills.
• Ability to manage or navigate stressful situations.
• Experienced with using customer service software, tools and databases

Conditions of work:

Shifts are 2/2 4am-4pm GMT

We are ready to provide for you

• 100% remote job at any place you wish
• Competitive salary based on your experience
• Opportunity to work in international and cross-functional team with challenging and in-demand product
• Performance-based bonus every quarter based on your results
• Medical insurance after probation period
• Additional sick leaves every 6 months
• Birthday gifts