Remote - Customer Support Specialist (English Speaking, EU Time zone)

Torrero; New York (NY); Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Remote work (work from anywhere)

Competitive salary

28 days off per year

Seniority leave

Amicable work environment and team

Job summary

Torrero Ltd. is seeking a customer support specialist to join a fast-paced, global team. This remote role rewards strong English communication, organizational skills, and a collaborative mindset, with opportunities to grow in a dynamic startup culture.

You will handle live chat requests, assist customers with features, report issues, and relay feedback to cross-functional teams. Flexible shifts and weekend work are required.

Qualifications

• Proficient in English language.
• Must have work experience in customer support.
• Excellent communication skills.
• Strong teamwork skills.
• Excellent PC skills.
• High attention to detail.
• Multitasking abilities.
• Flexible to work day, evening, night shifts and weekends.

Responsibilities

• Answer incoming customer requests via live chat.
• Identify customer needs and help users with features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure issues are resolved.
• Gather feedback and share with Product, Sales and Marketing teams.

Skills

English proficiency

Customer support experience

Communication skills

Teamwork

PC skills

Attention to detail

Multitasking

Flexible shifts

Job description

About the role

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

We will be doing

Answer to incoming requests from customers via live chatIdentify customer needs and help customers use specific featuresAnalyze and reporting product malfunctionsFollow up with customers to ensure their basic technical and product related issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teams

Your expertise to meet the requirement

You should be proficient in English languageYou must have work experience in customer supportYou must have excellent communication skillsYou should have strong teamwork skillsYou should have excellent PC skillsYou must have high attention to detailsYou should have multi-tasking abilitiesYou must be flexible to work in different shift schedules (day & evening & night) and on weekends

We appreciate

Ability to quickly and efficiently solve tasksIndependence, responsibility, initiative, and keep attention to detailA flexible and systematic approach to solving complex problemsExperience in sports betting/gambling industry is a plus

We offer

• Remote work (work from anywhere)
• Competitive salary
• 28 days off per year
• Seniority leave
• Amicable work environment and supportive team members
• Full-time remote opportunity
• Real career opportunities and professional growth

The great team across the world

Hiring Stages:Online AssessmentIntroductory CallHiring Manager RoundReference checkOffer letter