Customer Service Representative - ENERGY DIVISION

Legacy Cooperative; Scottsbluff (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

401K plan

Job summary

Legacy Coop in Scottsbluff, NE is seeking a full-time Customer Service Representative for its ENERGY team. The role is on-site and involves assisting customers and employees in sales and delivery of energy products, plus department accounting functions.

The successful candidate will handle orders, contracts, scheduling, and reporting while maintaining accurate records. Strong communication and organizational skills are essential for this fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related experience or training.
• Proficient with Word, Outlook and Excel.

Responsibilities

• Take fuel and propane orders over the phone and in person from customers and branch locations; dispatch driver and update records.
• Prepare invoices and service work orders; maintain schedules and paperwork.
• Provide customer service for walk-in and phone customers; write contracts and coordinate deliveries.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Legacy Coop is looking for a full-time, friendly, detail-oriented Customer Service Representative to join our ENERGY team Scottsbluff, NE. In this role, you will assist customers and employees in sales and delivery of energy products and perform all department accounting functions. This position is on-site/in person ONLY so the ideal candidate lives in or around Scottsbluff, Nebraska.

The Customer Service Representative position is full-time and comes with Legacy Coop's full-time benefits package including retirement, 401K, holiday, vacation and sick time, as well as competitive pay.

Essential Duties And Responsibilities Include But Not Limited To

• Take fuel and propane orders over the phone and in person from customers and branch locations. Handle all paperwork involved in the order, dispatch the driver and distribute the information to the appropriate personnel in a timely manner. Maintain appropriate records including tankwagon driver load and delivery reports and station sales sheets.
• Take calls and write up work orders for propane service department, maintain schedule and prepare invoices.
• Provide all aspects of customer service including writing contracts, scheduling service work and delivery etc for walk in and phone customers.
• Maintain appropriate records for energy contracts, tank leases, tank rent, inventory, Fire Marshall reports. Maintain and update information as needed.
• Assist energy sales coordinator and accounting staff in preparation of governmental reporting within deadlines.
• Prepare Company transfers for various fuel department locations and any Other energy accounting required.
• Provide backup duties for energy sales coordinator position including pricing, ordering and dispatching of energy products.
• Conduct all tasks in a safety conscious manner, alerting management to all safety concerns.
• Other duties as assigned.

Qualifications

• High School Diploma or GED
• 1-3 years of related experience or training
• Working computer knowledge and use of Microsoft Word, Outlook, and Excel. Accuracy and speed are essential.
• Ability to learn new computer software
• Excellent written and verbal communication
• Must be organized and able to multi-task in a fast-paced environment
• Strong communication and problem-solving skills