Customer Service Representative

Energy Partners LLC; Missoula (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Energy Partners LLC is seeking a Customer Service Representative in Missoula, MT. The role supports customers by providing information, answering questions, processing orders, and addressing complaints. You will greet customers warmly, maintain a professional demeanor, and handle data entry, daily emails, dispatch, and billing.

The position emphasizes teamwork, reliability, and the ability to multitask and manage time effectively while upholding company policies and delivering excellent service.

Qualifications

• Be familiar with company policies, rules, regulations, procedures and adhere to Energy Partners Handbook.
• Must demonstrate honesty, integrity, confidentiality, dependability, and flexibility along with initiative and motivation to organize and complete tasks.
• A professional appearance is important along with excellent skills in customer relations with the ability to work as a team member.

Responsibilities

• Provide accurate information and answer customer questions via phone and email.
• Process orders, requests, refunds or exchanges.
• Maintain positive and professional attitude with customers at all times.
• Respond promptly to customer inquiries and resolve issues by clarifying the problem and following up.
• Receive and enter data, manage daily emails, dispatch and billing tasks.
• Schedule tank sets and installations, and assist drivers and managers as needed.

Skills

Customer service

Communication

Multitasking

Data entry

Billing

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical Missoula, MT, US

7 days ago Requisition ID: 1049

Job Summary:

Energy Partners Propane Customer Service Representative will support customers by providing helpful information, answering product and service questions, processing orders, prepare correspondences, fulfill customer needs, and respond to complaints.

General Job Requirements:

Be familiar with company policies, rules, regulations, procedures and adhere to Energy Partners Handbook.

Must demonstrate honesty, integrity, confidentiality, dependability, and flexibility along with initiative and motivation to organize and complete tasks.

Perform duties and assignments, and conduct self in such a manner as to reflect good credit on Energy Partners.

A professional appearance is important along with excellent skills in customer relations with the ability to work as a team member.

Ability to multi-task, prioritize and manage time effectively.

Maintain a positive and professional attitude towards customers at all times.

Respond promptly to customer inquiries.

Acknowledge and resolve customer complaints by clarifying the problem, determining the cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up with the customer to ensure resolution.

Manage large amounts of incoming calls.

Build sustainable relationships of trust through open and interactive communication.

Provide accurate and valid information to customers.

Greet customers warmly and go the extra mile.

Process orders, requests, refunds or exchanges.

Be familiar and comfortable using computer software; data entry, daily emails, dispatch, account maintenance and billing.

Take payment information and other pertinent information such as addresses and phone numbers.

Create new customer accounts.

Contacting customers that have past due accounts.

Schedule tank sets and appliance installations.

In some locations, propane bottle fill and front store sales dealing with parts requests.

In some locations, plant inventory information pertaining to railcars and fuel distribution.

Filing paperwork in an organized manner.

Dispatching work orders to the drivers.

Assisting managers, drivers and service technicians with customer account information while understanding accounts and other needs.