Customer Service Representative - Employee Benefits - Insurance Brokerage

RJI Search; Camden (NJ); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Performance incentive

Comprehensive benefits

Job summary

RJI Search is seeking a Client Service Specialist for a health and benefits portfolio. Onsite, with periodic remote options, you will manage assigned accounts, resolve claims and eligibility issues, and serve as the primary contact for client questions.

The role emphasizes independent work within a team, strong communication, and the ability to maintain accurate records while collaborating on special projects.

Qualifications

• 2+ years of health and benefits experience in insurance roles.
• Hands-on experience resolving claims and eligibility issues.
• Familiarity with a benefits administration system.
• Excellent written and verbal communication.
• Ability to manage a busy book of accounts.

Responsibilities

• Resolve member issues and claims with carriers to close cases.
• Handle eligibility questions and billing production.
• Explain coverage, plan structure, rates, claims, and billing.
• Keep account records up to date in agency systems.
• Collaborate with consultants to deliver day-to-day service.

Skills

Benefits experience

Claims resolution

Client relationships

MS Office suite

Communication

Time management

Organizational skills

US work authorization

Education

College degree preferred

Job description

Client Service Specialist, Employee Benefits - Terrific company, team and supervisor! This role is open due to company growth.

Onsite, Monday to Friday, 8:30 AM to 5:00 PM

$55,000 to $78,000+ base, based on experience, plus performance incentive and excellent, comprehensive benefits. 90 days onsite for training, then 3 days in office/2 days remote weekly

Are you the person colleagues turn to when a claim is stuck, an eligibility issue doesn't add up, or a member needs someone to finally get them an answer? Our client, a reputable, well-established insurance brokerage, is adding two Client Service Specialists to its Employee Benefits team.

About the Role

You'll join a collaborative team of about 10 client service professionals supporting the firm's highest revenue generating clients. You'll own a set of assigned accounts and be the go-to person for resolving member issues, claims, and eligibility questions, working independently while knowing you can loop in teammates whenever you need a second set of eyes. This is a high-impact, revenue-generating division, and the work matters to the people it serves. 90 days onsite for training, then 2 days remote weekly.

What You'll Do

• Resolve member issues and claims inquiries from start to finish, working closely with carriers to get the information needed to close them out.
• Handle eligibility questions and billing production, review, and distribution for your accounts.
• Answer client questions on coverage, plan structure, rates, claims, and billing, with a working knowledge of SBCs, SPDs, and other plan materials.
• Keep account records and documentation accurate and up to date in the firm's agency management and document systems.
• Partner with consultants and teammates to deliver excellent day-to-day service, and take on special projects as needed.

What You Bring

• 2+ years of health and benefits experience from the insurance carrier side, a broker or consulting firm, internal HR department with benefits focus, or a third-party administrator (TPA experience is a strong plus).
• Hands-on experience resolving claims and eligibility issues.
• Familiarity with a benefits administration system.
• Public entity experience is a plus, but not required.
• Strong organization, time management, and follow-through, with the ability to manage a busy book of accounts.
• Excellent written and verbal communication, and the ability to build relationships with clients, brokers, carriers, and colleagues.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• A college degree is preferred.
• Authorization to work in the U.S. without sponsorship.

Who Thrives Here

Someone empathetic, steady, and confident, who stays calm under pressure, puts their head down, and gets things done the right way. You enjoy solving problems, take real ownership of your accounts, and like being part of a supportive team.

Why This Opportunity

• Join a respected, long-established firm with a strong reputation in the industry.
• Be part of a supportive, collaborative team that is expanding.