Client Service Specialist, Employee Benefits

RJI Search; Camden (NJ); Hybrid; USD 55,000 - 78,000; Full time

Job summary

RJI Search is seeking a Client Service Specialist in Employee Benefits in Camden, NJ. The role starts onsite with 90 days of training, then 2 days remote and 3 days in office weekly. Base salary ranges from $55,000 to $78,000+ with performance incentives and comprehensive benefits.

You will support high-revenue clients, resolve member issues, and manage eligibility and billing for assigned accounts. The team values collaboration, accuracy, and proactive problem-solving, with opportunities to own

Qualifications

• 2+ years of health and benefits experience from carriers, brokers, or TPAs.
• Hands-on experience resolving claims and eligibility issues.
• Familiarity with a benefits administration system.
• Public entity experience is a plus, but not required.
• Strong organization, time management, and follow-through.
• Excellent written and verbal communication and relationship building.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• A college degree is preferred and authorization to work in the U.S. without sponsorship.

Responsibilities

• Resolve member issues and claims inquiries from start to finish, coordinating with carriers.
• Handle eligibility questions and billing production, review, and distribution for accounts.
• Answer client questions on coverage, plan structure, rates, claims, and billing.
• Keep account records accurate and up to date in agency management systems.
• Partner with consultants to deliver excellent day-to-day service and special projects as needed.

Skills

Client service

Claims resolution

Eligibility management

Communication skills

Organization

Microsoft Word

Microsoft Excel

PowerPoint

Education

College degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Client Service Specialist, Employee Benefits - Terrific company, team and supervisor! This role is open due to company growth.

Onsite, Monday to Friday, 8:30 AM to 5:00 PM

$55,000 to $78,000+ base, based on experience, plus performance incentive and excellent, comprehensive benefits. 90 days onsite for training in Camden, from there 2 days remote / 3 in office weekly.

Are you the person colleagues turn to when a claim is stuck, an eligibility issue doesn't add up, or a member needs someone to finally get them an answer? Our client, a reputable, well-established insurance brokerage, is adding two Client Service Specialists to its Employee Benefits team.

About the Role

You'll join a collaborative team of about 10 client service professionals supporting the firm's highest revenue generating clients. You'll own a set of assigned accounts and be the go-to person for resolving member issues, claims, and eligibility questions, working independently while knowing you can loop in teammates whenever you need a second set of eyes. This is a high-impact, revenue-generating division, and the work matters to the people it serves. 90 days onsite for training, then 2 days remote / 3 days in office weekly.

What You'll Do

• Resolve member issues and claims inquiries from start to finish, working closely with carriers to get the information needed to close them out.
• Handle eligibility questions and billing production, review, and distribution for your accounts.
• Answer client questions on coverage, plan structure, rates, claims, and billing, with a working knowledge of SBCs, SPDs, and other plan materials.
• Keep account records and documentation accurate and up to date in the firm's agency management and document systems.
• Partner with consultants and teammates to deliver excellent day-to-day service, and take on special projects as needed.

What You Bring

• 2+ years of health and benefits experience from the insurance carrier side, a broker or consulting firm, or a third-party administrator (TPA experience is a strong plus) or internal HR department working in benefits.
• Hands-on experience resolving claims and eligibility issues.
• Familiarity with a benefits administration system.
• Public entity experience is a plus, but not required.
• Strong organization, time management, and follow-through, with the ability to manage a busy book of accounts.
• Excellent written and verbal communication, and the ability to build relationships with clients, brokers, carriers, and colleagues.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• A college degree is preferred.
• Authorization to work in the U.S. without sponsorship.

Who Thrives Here

Someone empathetic, steady, and confident, who stays calm under pressure, puts their head down, and gets things done the right way. You enjoy solving problems, take real ownership of your accounts, and like being part of a supportive team.

Why This Opportunity

• Join a respected, long-established firm with a strong reputation in the industry.
• Be part of a supportive, collaborative team that is expanding.