Customer Service Representative (E-commerce) | Seasonal

SupportNinja; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

United States Digital Space LLC is seeking a seasonal Customer Service Representative for remote work from November 2, 2026 to January 29, 2027. Start date is November 2, 2026; schedule is TBD and night shifts may be required; BYOD and internet speed specs apply.

Responsibilities include responding promptly to inquiries via phone, email, or chat; providing product information; resolving issues; and documenting interactions in the CRM.

Qualifications

• Previous customer service experience or equivalent.
• 6 months to 1+ years in customer service, preferably in a call center.
• Strong verbal and written communication.
• Proficient with computers and various software.
• CRM experience preferred.
• Must meet BYOD and internet speed specs.
• E-commerce experience.
• Zendesk experience is a plus.

Responsibilities

• Respond promptly to inquiries via phone, email or chat.
• Provide accurate information about products and services.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure issues are resolved.
• Document customer interactions in the CRM accurately.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for KPIs.
• Learn about products and processes through training.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude.
• Perform other duties as assigned.

Skills

Customer service experience

Call center experience

Communication skills

Tools

CRM software

Zendesk

Job description

Work Setup: Remote

Contract Type: Seasonal (November 2 - January 29, 2027)

Equipment: BYOD

Schedule: TBD (Must be open to night shift)

Start Date: November 2, 2026

What does a day in the life of a Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, or chat


• Provide accurate information about products and services to customers


• Resolve customer issues in a timely and efficient manner


• Follow up with customers to ensure that their issues have been resolved to their satisfaction


• Properly and accurately document customer interactions in the organization's CRM


• Adhere to company policies and procedures


• Meet or exceed performance targets for related KPIs


• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules


• Collaborate with other departments as needed


• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times


• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• Previous customer service experience or equivalent


• 6 months to 1+ years of previous customer service experience, preferably in a call center environment


• Good communication skills, both verbal and written


• Proficient in using computers and various software applications


• Knowledge and experience with a CRM preferred


• Must meet minimum BYOD (bring your own device) and internet speed specifications


• E-commerce experience


• Zendesk experience is a plus

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Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

the company is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.