Customer Service Representative - Dispatcher

Staugustaplumbing; Saint Cloud (MN); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

Dental insurance

Vision insurance

Life insurance

Health savings account

Employee discount

Flexible schedule

Paid time off

Paid holidays off

Incentive program

No on-call nights or weekends

Job summary

Augusta Plumbing and Heating in St. Cloud, MN is seeking a friendly, talkative Customer Service Representative - Dispatcher to join our office full-time. You will answer calls, coordinate daily operations, and support office efficiency.

You’ll earn $25.00/hour along with a strong benefits package including a 401(k) with match, health, dental, life and vision insurance, an HSA, paid time off, holidays, and flexible scheduling.

Qualifications

• 1+ years of administrative or customer service experience.
• Proficiency with Microsoft Word and Excel.
• Strong attention to detail and accuracy.
• High school diploma or equivalent.

Responsibilities

• Answer phone calls and provide excellent customer service.
• Coordinate daily operations for plumbing and HVAC technicians.
• Dispatch technicians to service calls to maximize efficiency.

Skills

Admin/Customer service

Microsoft Word

Microsoft Excel

Attention to detail

Adaptability

Education

High school diploma or equivalent

Job description

Augusta Plumbing and Heating in St. Cloud, MN has an opening for an uplifting, talkative person to join our office as a full-time Customer Service Representative - Dispatcher! Spend your days talking to people over the phone, coordinating daily operations, and supporting office efficiency.

Not only do you earn $25.00/hour, but we also have a great benefits package that includes:

• 401(k) with match
• Health, dental, life, and vision insurance
• Health savings account
• Employee discount
• Flexible schedule
• Paid time off
• Paid holidays off
• Robust incentive program
• No on-call, night, or weekend shifts

Grow your career with our tight-knit office;

QUALIFICATIONS

• 1+ years of administrative or customer service experience
• Proficiency with Microsoft Word and Excel
• Ability to thrive in an environment that offers freedom and allows room for independent decision-making and problem-solving
• Comfort with chaos and an ability to easily adapt to changing circumstances
• Strong attention to detail and commitment to accuracy
• Desire to continuously improve, learn more, and participate in training
• High school diploma or equivalent

Our Ideal Customer Service Representative - Dispatcher

• Experience in the home services industry
• Dispatch experience
• Experience communicating with customers over the phone

WHAT TO EXPECT

You provide crucial operational support and ensure client satisfaction over the phone. Your workdays are often fast-paced and filled with energy as you answer phone calls from customers and coordinate plumbing and HVAC technicians' movements. Highly positive and outgoing, you engage with customers, answer questions, and schedule service appointments. You efficiently dispatch technicians to jobs to maximize efficiency and productivity. Circumstances can change quickly, and you adapt to new situations with ease. Your dedication ensures that our plumbing and HVAC services run smoothly and seamlessly.

ABOUT US

At Augusta Plumbing and Heating, we've been the area's go-to choice for reliable and affordable plumbing and HVAC services since 2007. With a focus on customer service and high-quality work, we stand out for our commitment to excellence. We boast a low-pressure environment where employees can focus on delivering quality work and meeting customer needs without added stress. We make sure every team member has a healthy work-life balance, opportunities to learn, and the right tools for their job. Join us to embark on a rewarding career!

Can you see yourself thriving as our Customer Service Representative - Dispatcher?