Customer Service Representative - Dickinson Airport

Enterprise Holdings; Dickinson (ND); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement plan

Health benefits

Life Insurance

Training and development

Job summary

Enterprise Holdings in Dickinson, ND, is hiring a Customer Experience Representative to deliver friendly, efficient service at the Dickinson Airport. You will verify driver information, process rentals, and guide customers through terms, features, and options to ensure a smooth rental experience.

The role offers a schedule of Monday–Friday with some weekend variation, competitive benefits, and earning potential including bonuses and commissions up to $12,000 annually, with base pay $18 per hour.

Qualifications

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Authorized to work in the United States without sponsorship.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions in the past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer optional protection products, upgrades, and other equipment as appropriate.
• Assist with directions, maps, and local information for customers.
• Handle reservations, rate quotes, and general inquiries via phone and email.
• Manage callback scheduling and other assigned calls.
• Assist with vehicle return inspection and notifying management of issues.
• Pursue training and development opportunities.
• Maintain reliable attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attendance

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Nationa/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 / hour plus bonus and commission opporunities (potential for $12,000 in annual bonus and commission). This position is located at the Dickinson Airport - 531 West Villard Street, Dickinson, ND, 58601.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule available is:

• Monday: 8:00am to 5:00pm
• Tuesday: 8:00am to 5:00pm
• Wednesday: 8:00am to 5:00pm
• Thursday: 8:00am to 5:00pm
• Friday: 8:00am to 5:00pm
• Saturday: OFF
• Sunday: OFF
• Based on business needs, this schedule will include 1-2 weekend days per month with a day off during the week.

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles andaccounted for nearly$38 billionin revenuethrough a network of more than9,500 fully-staffedneighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver licensewithno more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years