Application Specialist - Cutting Tools

Guhring, Inc.; Town of Brookfield (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Guhring, Inc. in Brookfield, WI seeks an Application Specialist for cutting tools to support customers and internal teams with technical tool knowledge and application expertise. You will collaborate with sales, service, and marketing to translate needs into tooling solutions.

You may travel for on-site training and will coordinate with Guhring KG in Germany to resolve challenging applications, ensuring high-quality customer service and tool performance.

Qualifications

• High school diploma with 5+ years related machining experience.
• Bachelor’s or Associate degree in manufacturing/machining preferred.

Responsibilities

• Become an expert with Guhring's cutting tools and applications.
• Provide technical support to end users, distributors, and the sales team via phone and email.
• Assist marketing with technical literature, website content, and training materials.
• Assist with customer and employee technical training and product inductions.
• Learn SAP and assist with basic customer service duties when needed.
• Coordinate with Guhring KG (Germany) to resolve difficult applications.
• Occasionally visit customers on-site to support end-user activity.

Skills

Machining principles

Blueprint reading

Speed & feed calculations

Verbal and written communication

Customer service

Travel for on-site training

Microsoft Office

SAP experience

Excel advanced

Education

Bachelor’s degree in manufacturing/machining

Associates degree in manufacturing/machining

Tools

SAP

Microsoft Excel

PowerPoint

Outlook

Word

Job description

Application Specialist - Cutting Tools

Full-Time

Brookfield

SUMMARY OF POSITION:

Under the direction of the VP of Product Management & Business Development, this position is an extension of the sales team and is responsible for providing technical cutting tool support to customers and Guhring employees. This position also works closely with management, sales, customer service, and marketing on various projects where technical assistance is needed.

PRINCIPAL RESPONSIBLITIES:

• Become an expert with regards to Guhring's complete line of cutting tools and how to apply them.
• Become an expert with respect to Guhring's competition in order to recommend the proper competitive tooling from Guhring's offering.
• Acquire and provide market feedback on competitive products.
• Provide technical support to end users, distributors, the Guhring sales team/employees with regards to the application of cutting tools. Support is primarily provided over the phone and through email, but can also include web blogs, online chat, etc.
• Help customers diagnose and troubleshoot application issues and coordinate solutions with the outside sales force.
• Assist the marketing department by offering technical expertise for the design of product literature, website information, training materials, etc.
• Assist with customer and employee technical training.
• Assist Product Managers in a technical capacity with new product inductions and help to identify new product needs based on feedback from customers and our sales team.
• Learn SAP and assist with basic customer service duties when needed from time to time (order entry, quotations, etc.).
• Process RFQ's and provide customer quotations.
• Communicate with the technical experts at Guhring KG (Germany) in order to provide solutions for difficult applications.
• Make occasional on-site customer visits when needed to help support end user activity.
• Help coordinate customer tool testing with the sales team on the machine in the test lab.

EDUCATION:

A high school diploma with at least five years related experience in the machining trades is required. A bachelor's degree or associates degree related to manufacturing/machining trades is preferred.

SKILLS/EXPERIENCE:

• Must have in-depth knowledge and understanding of machining principles and practices.
• Must have the ability to understand and process machining application information through communications with customers and offer applied cutting tool solutions.
• Must be able to read blueprints and visualize complex part geometries and machining setups.
• Must be able to offer speed & feed recommendations using basic machining formulas.
• Must possess excellent communication skills, both verbal and written.
• Must have a genuine desire to help people and provide the highest level of customer service.
• May be required to travel out of the office from time to time to offer on-site customer training and application assistance, work trade shows, etc.
• Must have experience with basic Microsoft Office programs (Outlook, Word, Excel, PowerPoint).
• Advanced skills in Excel and PowerPoint is a plus.
• Experience with SAP is a plus.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.