Customer Service Representative- Customs Brokerage (Brokerage experience required)

Expeditors; Torrance (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation

Health Insurance

401(k) Plan

Training and Development

Job summary

Expeditors in Torrance, CA is hiring a Customer Service Representative - Customs Brokerage with brokerage experience required. The role supports timely customs processing and customer service within the Brokerage Department, Monday–Friday, 7:30 AM–4:30 PM.

The candidate will handle data entry, build client relationships, ensure regulatory compliance, and monitor shipment status. 3–5 years of brokerage experience and US work authorization are required.

Qualifications

• 3-5 years of brokerage experience required.
• Understanding of transportation and US customs documentation.
• Fluent in English, both written and verbal.

Responsibilities

• Ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
• Daily execution of workflow and department metrics.
• Build and maintain strong relationships with customers and government organizations.
• Ensure compliance to regulations at all times, both internal and external.
• Track and trace shipments for valid data transmission to US customs and Partner Government Agencies.

Skills

Brokerage experience

Customer service

Communication

Education

High School Diploma

Job description

Customer Service Representative- Customs Brokerage (Brokerage experience required)

• Full-time
• Compensation: USD 20 - USD 30 - hourly

• We recruit, train, and retain the very best logistics and technical experts the world over.
• We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
• Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website:

https://www.expeditors.com/careers

Position Schedule: Monday – Friday 7:30AM – 4:30 PM

Major Duties and Responsibilities

• A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within theBrokerage Department.
• 3 to 5 years of Brokerage experience required
• Ensure a smooth and timely customs process flow for all customs related activities
• Dailyexecution of workflow and department metrics
• Transfer declaration information from commercial documents, or other sources into our customs entry system
• Accurate and timely data entry to allow for the build of a complete US Customs declaration
• Build and maintain strong relationships with the customers and government organizations
• Ensure compliance to regulations at all times, both internal and external
• Track and Trace shipments for valid data transmission to US customs and Partner Government Agencies
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Identify and manage exceptions while also identifying opportunities for continuous improvement
• Effectively manage and organize emails for timely follow up

Minimum Qualifications:

• 3-5 years of Brokerage experience required
• Understanding of transportation and US Customs documentation
• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal.
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Torrance, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in an office environment

Desired Qualifications

• Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong desire to learn
• Sense of urgency and works well under pressure
• Team player mentality
• Ability to communicate in Chinese is a plus

Reporting Structure

• Supervisor and Manager
• Expeditors offers excellent benefits
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

The wage forthis position is$20.00-$30.00per hour.

All your information will be kept confidential according to EEO guidelines.