Customer Service Representative- Customer Care

New Horizons In Home Care; Eugene (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid maternity leave

Job summary

New Horizons In-Home Care in Eugene is seeking Customer Service Specialists to provide a warm, professional first impression to callers and manage a high volume of inbound calls. You will assist clients with scheduling changes and support caregivers with timekeeping and notifications.

The role requires strong communication, familiarity with healthcare settings, and the ability to multitask in a fast-paced environment. This is an on-site position with benefits and growth opportunities.

Qualifications

• Warm, energetic personality who loves to connect with people.
• Preferred knowledge of in-home care or healthcare field.
• Proficient communication skills.
• Ability to multi-task and stay calm in a fast-paced, detail-oriented team environment.
• High school diploma or GED and at least 6 months of administrative experience.
• Proficient computer and typing skills.
• Position is not remote.

Responsibilities

• Deliver a warm first impression for callers.
• Handle and direct a high volume of incoming calls.
• Assist clients with schedule changes.
• Assist Caregivers with timekeeping issues or driving directions.
• Support Scheduling with Caregiver or Client notifications.
• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professionals.
• Keep excellent documentation and records.

Skills

Strong communication skills

Proficient computer skills

Typing ability

Education

High school diploma or GED

Job description

Hours of Work: Sunday through Wednesday, 8:00 AM to 6:30 PM

Hi. We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

Why people love working at New Horizons:

We’re a people first company. That means we provide endless opportunities for growth within the company. We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We’re proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

• Health benefits—opt in to medical, vision and dental coverage, and telemedicine
• Paid time off—to take care of yourself and your family
• Paid maternity leave—access and support for paid maternity leave

Responsibilities:

• Deliver a warm first impression for callers
• Handling and directing a high volume of incoming calls
• Assist clients with schedule changes
• Assist Caregivers with timekeeping issues or driving directions
• Support Scheduling with Caregiver or Client notifications
• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
• Keep excellent documentation and records

Qualifications:

• Warm, energetic personality who loves to connect with people
• Preferred knowledge of in-home care or healthcare field
• Possess strong communication skills
• Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
• High school diploma/GED and at least 6 months of administrative experience
• Proficient computer and typing skills
• Position is not remote

We look forward to meeting you!