Care Advisor

New Horizons In-Home Care; Eugene (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits—opt in to medical, ...

Paid time off

Paid maternity leave

Education credit

Scholarship opportunities

Employee incentive program

Job summary

New Horizons In-Home Care in Eugene, OR is hiring a Care Advisor to be the first contact for inquiries, schedule in-home care assessments, and smoothly hand off potential clients to the Care Coordinator team.

This sales-driven role offers weekly targets and a People-First culture, with an employee incentive program, education credits, health benefits, and paid time off. Growth opportunities and teamwork are emphasized.

Qualifications

• Minimum of two years office experience in a healthcare, sales, or customer service related field.
• Education and/or experience in Healthcare administration, sales, or customer service
• Self-starter who knows how to identify opportunities with recommended solutions
• Creative problem-solving skills
• Strong written, verbal, and presentation skills with diverse populations
• Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail
• Ability to work as a team player in high stress situations with a positive work ethic
• Strong computer skills in business applications

Responsibilities

• Work closely with the Care Management team to deliver an excellent experience at every interaction
• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
• Present a professional appearance and promote positive work environment
• Create, maintain and update client files
• Coordinate with the Training Specialist and Scheduling staff to assess new hire schedules, abilities and training needs
• Serve as point of contact for staff, providing assistance and information
• Comply with all agency policies and procedures, ensuring data accuracy and confidentiality

Skills

Empathy

Excellent communication

Sales experience

Customer service

Multi-tasking

Interpersonal skills

Tools

Microsoft Office

CRM software

Job description

Come Grow With Us!

Schedule: Tuesday- Saturday 8:30am - 5:00pm

Hi. We’re New Horizons In-Home Care. We’re looking to hire a care advisor to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!

The Care Advisor, is the first point of contact for anyone who is looking to receive care from or work with New Horizons. Their role is essential in informing inquiries about our services, scheduling in-home care assessments, and successfully handing off potential Clients to the Care Coordinator team. This position is sales-driven, with weekly targets and the expectation to meet conversion goals in a dynamic and results-focused environment. If you are a service-oriented professional with exceptional interpersonal skills, sales experience and a passion for making a difference, we’d love to meet you!

We’re a people first company. We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We’re proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

• Health benefits—opt in to medical, vision and dental coverage, and telemedicine


• Paid time off—to take care of yourself and your family


• Paid maternity leave—access and support for paid maternity leave

Responsibilities:

• Work closely with the Care Management team to deliver an excellent experience at every interaction


• Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff


• Present a professional appearance and promote positive work environment


• Create, maintain and update client files


• Coordinate with the Training Specialist and Scheduling staff to assess new hire schedules, abilities and training needs


• Serve as point of contact for staff, providing assistance and information


• Comply with all agency policies and procedures, ensuring data accuracy and confidentiality

Qualifications:

• Minimum of two years office experience in a healthcare, sales, or customer service related field


• Education and/or experience in Healthcare administration, sales, or customer service


• Self-starter who knows how to identify opportunities with recommended solutions


• Creative problem-solving skills


• Possess strong written, verbal, and presentation skills with diverse populations


• Ability to multi-task and stay calm in a fast paced environment while ensuring attention to detail


• Ability to work as a team player in high stress situations with a positive work ethic


• Strong computer skills in business applications

EEOC Statement

New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process. If you need assistance in completing your application, please call [phone].