Customer Service Representative (CSR) (Remote)

Smartron Payment Services; Middletown (CT); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a remote customer support representative to enhance customer experiences in payment processing. In this role, you'll help clients navigate challenges with empathy and professionalism while enjoying the flexibility of remote work. You'll receive comprehensive training and have opportunities for career growth while working with cutting-edge technology. This position not only emphasizes maintaining high customer satisfaction but also encourages teamwork and collaboration. Join a forward-thinking team that values your contributions and offers a healthy work-life balance.

Benefits

Comprehensive health insurance

Dental insurance

Vision insurance

401(k) with company match

Unlimited paid time off

Flexible remote work schedule

Regular team building events

Career advancement opportunities

Qualifications

• 1+ years in customer service, preferably in a technical environment.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Assist customers via phone, email, and chat with professionalism.
• Troubleshoot payment processing issues and document interactions.

Skills

Customer service experience

Communication skills

Problem-solving skills

CRM software experience

Ability to work independently

Knowledge of payment processing systems

Multitasking skills

Organizational skills

Education

Bachelor's degree

Tools

CRM software

Ticketing systems

Job description

Join our world-class customer support team as a remote representative and help shape exceptional customer experiences. In this role, you'll be the voice of our company, assisting clients with our payment processing solutions while working from the comfort of your home. We're seeking empathetic problem-solvers who can turn customer challenges into success stories. This position offers comprehensive training, career growth opportunities, and the chance to work with cutting-edge payment technologies while maintaining a healthy work-life balance.

Requirements:

1. 1+ years of customer service experience in a technical environment.
2. Excellent communication and problem-solving skills.
3. Experience with CRM software and ticketing systems.
4. Strong ability to work independently while maintaining team collaboration.
5. Knowledge of payment processing systems is a plus.
6. Bachelor's degree preferred but not required.
7. Ability to work in a fast-paced environment.
8. Strong multitasking and organizational skills.

Key Responsibilities:

1. Handle customer inquiries via phone, email, and chat with professionalism.
2. Troubleshoot complex payment processing issues efficiently.
3. Document and track customer interactions in our CRM system.
4. Escalate complex issues to appropriate teams while ensuring follow-through.
5. Provide feedback for product and service improvements.
6. Maintain high customer satisfaction ratings.
7. Participate in team meetings and training sessions.
8. Create and update support documentation as needed.

Benefits:

1. Competitive salary with regular performance reviews.
2. Comprehensive health, dental, and vision insurance.
3. 401(k) with generous company match.
4. Unlimited paid time off policy.
5. Flexible remote work schedule.
6. Regular team building events.
7. Career advancement opportunities.

Experience: Required
Employment: Full-time
Salary: $30 – $40 hourly
Starting time: Immediate start!

About Smartron Payment Services:
Transforming payment processing through innovative technology and unwavering commitment to client success.