Customer Service Representative (CSR) / Dispatcher (DSR)

The Trenchless Co.; Sacramento (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K with company matching

Fully paid life insurance policies

Ongoing top industry training and personal development

Job summary

A customer service-focused company located in Sacramento, CA, is looking for a Customer Service Representative to enhance customer satisfaction and manage bookings. Ideal candidates will have over 2 years of experience, and the role offers full-time work with competitive wages and ongoing training opportunities. Applicants must be available for on-call dispatching.

Qualifications

• 2+ years CSR/Dispatching Experience

Responsibilities

• Promote customer satisfaction by converting incoming customer calls into booked service appointments
• Learn the call script in order to sound professional and authentic when speaking with customers
• Participate in training to grow and develop as a professional
• Maintain and update the customer database accurately
• Maintain communication with dispatch and your manager

Skills

Customer service

Dispatching

Job description

CSR | Customer Service Representative Job – Sacramento, CA

Do you want a CSR position in a company that will invest in your growth, seek your ideas, value the important role you play in the team’s success, and reward your hard work with exciting advancement opportunities?

Providing outstanding customer service to our clients on a consistant basis is essential to our success, and our CSR Team is recognized as being one of the top 2% in the nation.

We are looking for a friendly & outgoing person to join our best-in-practice CSR/Dispatching team. Our culture recognizes individuals who have the vision to see the road ahead and the ambition to plot its course. If you like to help people and have a professional and enthusiastic approach to customer service – we want to talk to you!

Key Tasks:

• Promote customer satisfaction by converting incoming customer calls into booked service appointments
• You will need to learn the call script in order to sound professional and authenticwhen speaking with our customers
• Participate in training so that you grow and develop as a professional
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your manager

Experience:

• 2+ years CSR/Dispatching Experience

Additional Requirements:

• Available for on-call dispatching rotation from home
• Clean DMV & Criminal Record-background check will be conducted before hiring.
• Full Time With Competitive Wages (DOE)
• 401K with company matching
• Fully paid life insurance polices
• Ongoing top industry training and personal development
• Joining a great team of people who want to see you succeed

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