Customer Service Representative (CSR)

Community Partners Savings Bank; Salem (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Group Health Insurance

Group Dental Insurance

Life, AD&D, and LTD Insurance

Vision, Accident, and Critical Illness

AFLAC Coverage

Flex Spending Account

401(k) Plan - Employer Contribution

Paid Time Off - Vacation, Personal, S

Job summary

Community Partners Savings Bank is seeking a Customer Service team member for the Salem, IL location. The role focuses on accurate cash handling, processing deposits and withdrawals, and assisting customers with debit cards and online banking.

Candidates should have a high school diploma or equivalent, cash handling experience, and strong communication skills. The position offers full-time hours with a variety of shifts and a benefits package.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience required.
• Customer service experience preferred.
• Maintain accuracy and professionalism in all transactions.
• Demonstrate confidentiality and integrity; work well with others.

Responsibilities

• Provide accurate transactions: deposits, withdrawals, loan payments, money orders, cashier\'s checks, and cash advances.
• Manage ATM interactions and assist with stop payments, debit cards, and online banking issues.
• Maintain and balance a cash drawer with accuracy.
• Deliver exceptional customer service and resolve questions or concerns.
• Support a positive, team-oriented environment and comply with bank policies.

Skills

Customer service

Attention to detail

Communication

Multi-tasking

Integrity

Team player

Professionalism

Tact and courtesy

Education

High school diploma or equivalent

Job description

Marion County Savings Bank, a division of Community Partners Savings Bank, is looking for a Customer Service team member to join our Salem, IL location!

About Us:

Community Partners Savings Bank is headquartered in Salem, IL with branch locations in Salem, Flora, Granite City, and Pekin, Illinois. Community Partners is a $300 million asset mutual community bank with a focus on serving the communities, customers, and employees in all of our markets. If you are looking for a positive, family-oriented environment where work-life balance is important, apply to join our family!

Job Details:

Customer Service Representatives are responsible for providing exceptional customer service with accuracy in all transactions. These transactions can include deposits, withdrawals, loan payments, money orders, cashier's checks, and cash advances. This service-oriented role also handles ATMs, and assists customers with stop payment orders, debit cards, and online banking issues. Maintaining and balancing a cash drawer with accuracy is critical to this position.

Qualifications:

• High school diploma or equivalent
• Cash handling experience required
• Customer service experience preferred
• Ability to maintain a high level of accuracy and professionalism
• Maintain confidentiality
• Excellent communication, multi-tasking, and problem-solving skills
• Ability to handle people with tact, poise, and courtesy
• Demonstrate integrity, being a team player, and respectful to customers and co-workers
• Must be able to lift 50 lbs

Work Schedule:

This is a full-time hourly position requiring 40 hours a week between Monday and Saturday. Hours can range from 7:15 am to 5:00 pm with Saturday rotations. Minimal overtime may be required depending on the workload.

Benefits:

• Group Health Insurance
• Group Dental Insurance
• Life, AD&D, and LTD Insurance
• Vision, Accident, and Critical Illness Insurance offered
• Various Insurance Coverage offered through AFLAC
• Flex Spending Account offered
• 401(k) Plan - Employer Contribution
• Paid Time Off - Vacation, Personal, Sick, and Holidays
• Employee Educational Assistance Program

Marion County Savings Bank, a division of Community Partners Savings Bank, is an Equal Opportunity Employer including disability and veterans.