Full-Time Customer Service Representative

Prairie State Bank & Trust; Charleston (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Prairie State Bank & Trust in Charleston, IL is seeking a Full-Time Customer Service Representative at our 621 W. Lincoln Ave location. You will handle routine account transactions, assist customers, and promote bank products in a team-driven environment.

The ideal candidate communicates clearly, works well under pressure, and is eager to learn. Banking experience is helpful but not required; training provided.

Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Problem solving skills; technical capacity
• Excellent time management, organizational, and multi-tasking skills.
• Ability to work independently and in a team environment.
• Previous banking experience preferred, but not required

Responsibilities

• Ensure that our customers receive excellent customer service.
• Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services
• Educating customers on bank products and services
• Perform daily balancing functions of a cash drawer
• Comply with bank operation and security procedures
• Maintain customer confidence and protect bank operations by keeping information confidential

Skills

Communication skills

Problem solving

Time management

Teamwork

Banking experience (preferred)

Job description

Position:Full-Time Customer Service Representative

Location: 621 W. Lincoln Ave

Charleston, IL

Job Id:373-FT12

# of Openings:1

Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for aFULL TIME Customer Service Representative at our Charleston, IL branch. We are seeking talented, hardworking candidates who are motivated to learn, have great communication skills, and a passion for working on a team.

No phone calls. Please utilize our website for any communication needs.

Responsibilities:

• Ensure that our customers receive excellent customer service.
• Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services
• Educating customers on bank products and services
• Perform daily balancing functions of a cash drawer
• Comply with bank operation and security procedures
• Maintain customer confidence and protect bank operations by keeping information confidential

Job Qualifications:

• Excellent interpersonal, written, and verbal communication skills.
• Problem solving skills; technical capacity
• Excellent time management, organizational, and multi-tasking skills.
• Ability to work independently and in a team environment.
• Previous banking experience preferred, but not required

Physical Requirements:

• Occasionally lift up to 25 pounds
• Stand 100% of the shift

Prairie State Bank & Trust offers competitive benefits and compensation: base compensation with bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay.

All candidates may be required to undergo a pre-employment credit background check and drug screening.

PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.