Customer Service Representative (CSR)

Fox Marble & Stone Care and Restoration; Richmond (CA); Presencial; USD 32.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

PTO

Health insurance

Dental insurance

Vision insurance

Sick time

Parental leave

Teammate discounts

Descripción de la vacante

Fox Marble is hiring a Customer Service Representative to support daily operations onsite at our Richmond, CA facility. You will act as the bridge between customers, technicians, and management, handling inquiries, scheduling, and maintaining project records.

The role emphasizes strong communication, CRM proficiency, and attention to detail while using Google Workspace, Office tools, and AI-assisted workflows. A collaborative environment with growth opportunities awaits.

Formación

• Strong communication skills and professional phone etiquette.
• Typing speed 60–70 WPM with high accuracy.
• Experience with CRM systems (Jobber, ServiceTitan, Salesforce or similar).
• Proficiency with Google Workspace or Microsoft Office.
• Familiarity with business phone systems.
• Organized, dependable, proactive with attention to detail.
• Experience in stone restoration or home services is a plus.

Responsabilidades

• Answer calls, respond to emails, and follow up on appointments and service questions.
• Assist with data entry, filing, and maintaining organized records.
• Maintain accurate customer information and service records in Jobber and other systems.
• Use business phone systems, CRM platforms, Google Workspace or Microsoft Office, and AI tools to support workflows.
• Collaborate with the Stone Care team, technicians, and management for clear communication and documentation.

Conocimientos

Communication

Typing 60-70 wpm

CRM experience

Office suite

AI tools

Attention to detail

Teamwork

Phone system

Stone restoration bonus

Descripción del empleo

The Team You’ll Work With …

As the Customer Service Representative (CSR), you will work directly with our talented Stone Care Restoration team to provide professional customer service and support daily operations. The Customer Service Representative will serve as a key connection between customers, technicians, and management by handling inquiries, following up on service-related matters, and maintaining accurate project information.

This role reports to the Stone Care Service Coordinator, Natalie Soriano, and is based full time onsite out of our Richmond, CA facility. Our culture thrives on professional development, technical mastery, and opportunities for growth within the organization. This is an hourly position and pays $23–$26 per hour, depending on experience.

Meet Natalie & the Role: Want to learn more before applying? Watch a short welcome video from our Stone Care Service Coordinator, Natalie Soriano, to hear about the day-to-day role and our team culture: Click Here

The opportunities you will have …

• Customer Communications: Answer incoming phone calls, respond to emails, address customer inquiries, and follow up on appointments, service questions, and project updates with professionalism and courtesy.
• Administrative Support: Assist with data entry, document preparation, digital filing, and maintaining organized records.
• CRM and Recordkeeping: Maintain accurate customer information, job details, notes, and service records in Jobber and other company systems.
• Technology and Systems: Use business phone systems, CRM platforms, Google Workspace or Microsoft Office, and AI tools to support productivity and efficient workflows.
• Team Collaboration: Work closely with the Stone Care team, technicians, and management to maintain clear communication, accurate documentation, and excellent customer service.

Serving as a Brand Ambassador, representing our shared legacy of excellence and our core values including:

Kindness Honesty Tread Lightly on the Earth Measure Twice, Cut Once Ganas (Desire)

Accountable to B Corp standards, ensuring we take care of our People and our Planet while turning a Profit.

About You …

• You are organized, dependable, proactive, and comfortable communicating with customers and working with technology in a busy office environment.
• Strong Communication Skills: Excellent verbal and written communication, professional phone etiquette, and confidence handling customer emails and inquiries.
• Typing Proficiency: A typing speed of 60–70 words per minute (WPM) with strong accuracy.
• Technology and Software Skills: Experience using business software, CRM tools, and office productivity applications.
• Phone System Experience: Familiarity with business phone systems such as Dialpad or similar platforms.
• CRM Experience: Experience with SaaS-based CRM systems such as Jobber, ServiceTitan, Salesforce, or comparable platforms.
• Google Workspace or Microsoft Office Proficiency: Comfort using Gmail, Google Drive, Google Sheets, Google Docs, Microsoft Outlook, Excel, and Word.
• AI Tool Familiarity: Comfort using AI tools to support productivity, organization, and communication.
• Attention to Detail: The ability to maintain accurate records, organize files, and manage multiple tasks.
• Teamwork and Accountability: A positive attitude, willingness to learn, and commitment to following through on responsibilities.
• Experience in stone restoration, construction, or home services is a plus.

Compensation & Benefits

The total compensation package for this position may also include other elements, stock options (we are a Teammate-Owned company!), and a discretionary bonus. We offer a full range of medical and financial benefits including:

• 4% 401(k) match
• PTO (non-exempt) or FTO (exempt)
• Comprehensive Health, Dental, and Vision insurance
• Paid Sick Time and Parental Leave
• Teammate discounts on our beautiful products

Our Commitment

Fox Marble provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].