Customer Service Representative (CSR)

Fox Marble; Richmond (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

4% 401(k) match

PTO (non-exempt) or FTO (exempt)

Health, Dental, and Vision insurance

Paid Sick Time and Parental Leave

Teammate discounts

Job summary

Fox Marble, based in Richmond, CA, seeks a Customer Service Representative to support the Stone Care Restoration team. You will handle inquiries, coordinate with technicians and management, and maintain accurate project information.

This is an hourly, full-time onsite role with a strong emphasis on communication, organization, and CRM proficiency. The position reports to the Stone Care Service Coordinator and offers growth within a Teammate-Owned company, with benefits and a discretionary bonus

Qualifications

• Organized, dependable, proactive with customer-facing role.
• Excellent verbal and written communication skills.
• Typing speed of 60–70 WPM with high accuracy.
• Proficient in business software, CRM tools, and productivity apps.
• Experience with Dialpad or similar phone systems.
• Experience with Jobber, ServiceTitan, Salesforce, or equivalents.
• Google Workspace and Microsoft Office proficiency.
• AI tool familiarity to support productivity.
• Attention to detail and record-keeping.
• Teamwork and accountability; positive attitude and reliability.

Responsibilities

• Answer calls and emails with professionalism and courtesy.
• Data entry, document prep, digital filing, and organized records.
• Maintain accurate customer records in CRM and systems.
• Utilize Google Workspace or MS Office to support workflows.
• Collaborate with Stone Care team and management for clear communication.

Skills

Customer communications

Administrative support

CRM experience

Office software proficiency

AI tools familiarity

Typing 60–70 WPM

Teamwork

Attention to detail

Phone systems (Dialpad)

Stone restoration knowledge

Tools

Jobber

ServiceTitan

Salesforce

Google Workspace

Microsoft Office

Dialpad

Job description

Fox Marble has been one of the Bay Area’s premier stone fabrication and installation companies for more than 40 years. From custom kitchen slabs to large-scale commercial projects, our team of expert fabricators, installers, and craftsmen transform natural stone and tile into spaces that last for generations.

Today, Fox Marble is entering an exciting new chapter. We’ve joined forces with Fireclay Tile, a fast-growing, design-driven manufacturer known for handcrafted tile and a modern digital platform that makes specifying and purchasing surfaces easier than ever. Together, we’re building something unique: a vertically integrated surfaces company that combines handcrafted materials, precision fabrication, and expert installation — all under one roof.

Our Richmond facility is home to a team of highly skilled craftsmen who take pride in doing things the right way, and our field team is professional, experienced, and focused on delivering exceptional value. If you enjoy working with great people, building beautiful things, and being part of a company that values craftsmanship, innovation, and integrity, you’ll fit right in.

The Team You’ll Work With …

As the Customer Service Representative (CSR), you will work directly with our talented Stone Care Restoration team to provide professional customer service and support daily operations. The Customer Service Representative will serve as a key connection between customers, technicians, and management by handling inquiries, following up on service-related matters, and maintaining accurate project information.

This role reports to the Stone Care Service Coordinator, Natalie Soriano, and is based full time onsite out of our Richmond, CA facility. Our culture thrives on professional development, technical mastery, and opportunities for growth within the organization. This is an hourly position and pays $23–$26 per hour, depending on experience.

Meet Natalie & the Role:

Want to learn more before applying? Watch a short welcome video from our Stone Care Service Coordinator, Natalie Soriano, to hear about the day-to-day role and our team culture: Click Here

The opportunities you will have …

• Customer Communications: Answer incoming phone calls, respond to emails, address customer inquiries, and follow up on appointments, service questions, and project updates with professionalism and courtesy.
• Administrative Support: Assist with data entry, document preparation, digital filing, and maintaining organized records.
• CRM and Recordkeeping: Maintain accurate customer information, job details, notes, and service records in Jobber and other company systems.
• Technology and Systems: Use business phone systems, CRM platforms, Google Workspace or Microsoft Office, and AI tools to support productivity and efficient workflows.
• Team Collaboration: Work closely with the Stone Care team, technicians, and management to maintain clear communication, accurate documentation, and excellent customer service.

Serving as a Brand Ambassador, representing our shared legacy of excellence and our core values including:

Kindness Honesty Tread Lightly on the Earth Measure Twice, Cut Once Ganas (Desire)

Accountable to B Corp standards, ensuring we take care of our People and our Planet while turning a Profit.

About You …

• You are organized, dependable, proactive, and comfortable communicating with customers and working with technology in a busy office environment.
• Strong Communication Skills: Excellent verbal and written communication, professional phone etiquette, and confidence handling customer emails and inquiries.
• Typing Proficiency: A typing speed of 60–70 words per minute (WPM) with strong accuracy.
• Technology and Software Skills: Experience using business software, CRM tools, and office productivity applications.
• Phone System Experience: Familiarity with business phone systems such as Dialpad or similar platforms.
• CRM Experience: Experience with SaaS-based CRM systems such as Jobber, ServiceTitan, Salesforce, or comparable platforms.
• Google Workspace or Microsoft Office Proficiency: Comfort using Gmail, Google Drive, Google Sheets, Google Docs, Microsoft Outlook, Excel, and Word.
• AI Tool Familiarity: Comfort using AI tools to support productivity, organization, and communication.
• Attention to Detail: The ability to maintain accurate records, organize files, and manage multiple tasks.
• Teamwork and Accountability: A positive attitude, willingness to learn, and commitment to following through on responsibilities.
• Experience in stone restoration, construction, or home services is a plus.

The total compensation package for this position may also include other elements, stock options (we are a Teammate-Owned company!), and a discretionary bonus. We offer a full range of medical and financial benefits including:

• 4% 401(k) match
• PTO (non-exempt) or FTO (exempt)
• Comprehensive Health, Dental, and Vision insurance
• Paid Sick Time and Parental Leave
• Teammate discounts on our beautiful products

Our Commitment

Fox Marble provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].