Customer Service Representative (CSR)

Econ Windows; Phoenix, Northern (AZ, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Econ Windows is seeking a friendly, reliable front-line representative to answer calls and emails, schedule estimates and installs, and keep customers informed with an honest, helpful experience that builds our reviews.

You will coordinate with the install team, maintain accurate records, and assist with quotes and paperwork, delivering clear communication and a positive customer journey from first contact to completion.

Qualifications

• Friendly, clear communicator on phone and email.
• Organized, detail-oriented, and dependable.
• Comfortable with basic computer tools and scheduling.
• Customer-first attitude.
• Prior customer service experience a plus.

Responsibilities

• Answer phone and email inquiries promptly and professionally.
• Schedule estimates, installations, and service visits.
• Follow up with customers and coordinate with the install team.
• Keep accurate records and help with quotes and paperwork.

Skills

Phone communication

Email communication

Organized

Detail-oriented

Scheduling

Tools

Scheduling software

CRM basics

Job description

Be the friendly first point of contact for Econ Windows. You'll answer calls and emails, schedule estimates and installs, and keep customers informed — delivering the honest, helpful experience our reviews are built on.

Responsibilities:

• Answer phone and email inquiries promptly and professionally
• Schedule estimates, installations, and service visits
• Follow up with customers and coordinate with the install team
• Keep accurate records and help with quotes and paperwork

Requirements:

• Friendly, clear communicator on the phone and over email
• Organized, detail-oriented, and dependable
• Comfortable with basic computer tools and scheduling
• A customer-first attitude
• Prior customer service experience a plus