Customer Service Representative - CSR

wholesale-harborfoods; Lacey (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Vacation

Sick time

Personal day

Company holidays

Job summary

Harbor Foods Wholesale is hiring an onsite Customer Service Representative to handle orders, inquiries, and complaints via phone or email. The role requires up-to-date computer use, strong multitasking, and customer service skills in a fast-paced environment.

Typical schedule includes Monday–Friday 8:00AM–4:30PM or Sundays 7:00AM–3:00PM with Fri/Sat off; compensation is full-time at $21–$23 per hour with a comprehensive benefits package including medical, dental, vision, life, disability, 401k,

Qualifications

• High school diploma or equivalent.
• Two years high-volume customer service experience in a computerized environment/call center preferred.

Responsibilities

• Exchange information with customers regarding orders, pricing and retail sales.
• Resolve complaints and requests by entering orders and providing product information.
• Keep records of interactions, inquiries, complaints and actions taken.
• Follow up with customers on issues and complaints.
• Refer unresolved grievances to the manager for review.
• Respond to inquiries from sales representatives with account details.
• Maintain route/customer base daily to ensure order accuracy and shipping details.
• Work both independently and as part of a team.

Skills

Interacting with Computers

Multitasking

Phone CSR

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Overview

CUSTOMER SERVICE REPRESENTATIVE - CSR

This onsite corporate position confers with customers via telephone or email in order to provide information about products and services, to take orders, cancel orders, or to obtain details of complaints. Customer service experience required within a computerized environment/office/call center preferred or equivalent.

Schedules: Monday - Friday 8:00AM - 4:30PM or

Sundays 7:00AM - 3:00PM with Fri/Sat off.

Compensation: Full-time $21-23

Benefits Summary:Harbor offers a full line of benefits including medical, dental, vision, life and disability insurance; 401k retirement program with company match; vacation, sick time, personal day, and company holidays.

Responsibilities

Essential Job Functions and Responsibilities:

• Exchange information with customers relating to orders, pricing and retail sales..
• Resolve customer complaints/requests by performing activities such as order entry, providing product information and availability, retail margin changes and sales history reports.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
• Customer contact follow up on issues/complaints.
• Refer unresolved customer grievances to manager for further investigation.
• Respond to sales representative’s inquiries and/or requests for detailed account information.
• Maintain specific designated route/customer base daily to ensure order accuracy including items, quantity, shipping information and ship date, effectively communicating with transportation team.
• Work independently and cooperatively as a team member

Qualifications

Knowledge, Skills, and Abilities:

• Interacting with Computers – Using computers and computer systems (including hardware and software) to enter data and process information accurately
• Ability to multi task performing as CSR phone representative, handling medium to high levels of calls consistently while entering data.
• Ability to provide positive interpersonal/communication telephone skills; active listening, oral comprehension, oral expression, problem sensitivity, critical thinking and social perceptiveness.
• Customer and Personal Service – Knowledge of principles for providing excellent customer service and personal service including customer needs assessment and evaluation of customer satisfaction.
• Selective Attention – The ability to concentrate on a task over a period of time without being distracted.

Education and Experience:

• High school diploma or equivalent
• Two years high volume consecutive customer service experience required within a computerized environment/office/call center preferred or equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.