Customer Service Representative (CSR)

SMI Telecom; Glassboro (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic and self-motivated Customer Service Representative to enhance their sales strategies. This entry-level role focuses on building strong relationships with clients, educating them about products, and driving sales through effective communication. The ideal candidate will possess excellent communication skills, a positive demeanor, and a strong work ethic. Join a vibrant team dedicated to maximizing brand exposure and profitability through innovative sales techniques. This is a fantastic opportunity for growth in a supportive environment where your contributions will make a significant impact.

Qualifications

• Ability to engage with customers and provide product knowledge.
• Experience in a customer service or sales role is highly recommended.

Responsibilities

• Engage directly with customers and educate them on products.
• Present promotional materials to captivate interest and close sales.
• Respond promptly and professionally to account inquiries.

Skills

Excellent communication skills

Customer service experience

Sales experience

Time management skills

Tenacity for growth

Education

High School Diploma or equivalent

Job description

We are a telecommunication-based sales and consulting firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue-driven sales capabilities.

We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's strategic and productive sales strategies. Our next Customer Service Representative (CSR) will be responsible for adequately executing our customer engagement and sales directives. We have a large focus on being the best face and voice for our client's brand. In addition, we expect our new and energetic Customer Service Representative (CSR) to build quality relationships with new clientele directly, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.

Our Customer Service Representative (CSR) Will Be Responsible To:

• Engage in communication with customers directly, be an expert on all product knowledge, and educate them on their desired product inquiry
• Present promotional materials when interacting with customers to captivate interest and close sales
• Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline
• Communicate the features and benefits of specific products/services based on individualized needs
• Overturn objections as necessary throughout the sales process and answer questions as they arise
• Respond in a prompt, effective, and professional manner to all account inquiries
• Attend regular product training sessions with other Customer Service Representative (CSR) team-mates and upper-level management
  

Desired Skills for Success For Our Next Customer Service Representative (CSR):

• A High School Diploma or equivalent
• Experience in a customer service or sales role is highly recommended
• Excellent communication skills, both verbal and nonverbal
• A tenacity and desire for growth and knowledge
• A driven mindset with impeccable time management skills and a superior work ethic
• Positive and professional demeanor while working with other Customer Service Representatives (CSR) and Sales professionals

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