Remote - Customer Service Representative (CSR).

Freddie Mac; Pembroke Pines (FL); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a customer service representative to join their dynamic team. This role offers a unique opportunity to engage with customers directly, process orders, and contribute to sales growth. You'll thrive in a supportive environment that emphasizes collaboration and career advancement. If you have a passion for helping others and possess strong communication skills, this position is perfect for you. Join a company where your efforts can significantly enhance customer satisfaction and drive sales success.

Qualifications

• 1-2 years of experience in customer service is essential.
• Proficient in MS Office with excellent communication skills.

Responsibilities

• Interface directly with customers via various communication channels.
• Assist in increasing sales by suggesting new products.

Skills

Customer Service Experience

MS Office Proficiency

Verbal Communication Skills

Written Communication Skills

Outgoing Personality

Tools

Order Processing Systems

Job description

Employer Industry: Retail and Customer Service

Why consider this job opportunity:

1. Salary up to $(amount)
2. Opportunity for career advancement and growth within the organization
3. Supportive and collaborative work environment
4. Chance to make a positive impact on customer satisfaction and sales
5. Involvement in sales promotions and product suggestions

What to Expect (Job Responsibilities):

1. Interface directly with customers via telephone, electronically, or face-to-face
2. Process orders, forms, applications, and requests
3. Assist in increasing sales and profitability by suggesting new and complementary products
4. Optimize fill rates by providing substitutions for out-of-stock or discontinued items
5. Communicate information, problems/needs, and customer requests to the customer service manager

What is Required (Qualifications):

1. 1-2 years of experience in customer service
2. Proficient in MS Office
3. Excellent verbal and written communication skills
4. Outgoing personality with an eager attitude to help others

How to Stand Out (Preferred Qualifications):

1. Experience in a retail environment
2. Familiarity with order processing systems
3. Ability to handle special requests and quotes effectively

#CustomerService #RetailJobs #SalesSupport #CareerOpportunity #CommunicationSkills

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