Customer Service Representative (CSR)

Encore Promotions; Brookhaven (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated entry-level Customer Service Representative to join their dynamic team. This role offers the opportunity to develop professionally while delivering exceptional customer experiences. You'll engage with clients, process sales orders, and contribute to marketing campaigns. The firm prides itself on its supportive culture and commitment to growth, making it an ideal environment for individuals eager to learn and excel. If you have a passion for helping others and thrive in a competitive setting, this position could be the perfect fit for you.

Qualifications

• 0-3 years of experience in customer service or sales.
• High school diploma or GED is required.

Responsibilities

• Identify and pursue new sales leads using targeted marketing.
• Provide customers with products that simplify their lives.
• Process sales orders and provide support to customers.

Skills

Customer Service

Sales Skills

Problem Solving

Communication

Teamwork

Education

High School Diploma or GED

Job description

Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated entry-level Customer Service Representative to add to our diverse team of professionals.

Our company works as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing. Many years of success working with clients all over the country has led us to the world's leading providers of technology and communications services. Through our partnership, we have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.

As an entry-level Customer Service Representative, you'll be in charge of your own professional development. To help maintain our high standard to an excellent customer experience, you'll use your unique abilities, desire for growth, and customer service skills and will be responsible for the following:

• Using targeted marketing lists to identify and pursue new sales leads
• Providing customers with products and solutions that help to simplify and organize their lives
• Processing sales orders, order changes, installation dates, and cancellations
• Providing product sales and support to customers, other entry-level Customer Service Representatives, as well as our outside sales team
• Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
• Excelling in a team-based, competitive environment
• Working with the account team on growth and retention of client accounts

Requirements of the entry-level Customer Service Representative:

• A high school diploma or GED equivalent is required
• 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
• Consistently reliable transportation
• Ability to communicate effectively, actively listen, and problem solve
• Ability to work well individually and in a team environment
• Strong sales and closing skills and the ability to overcome objections

#LI-Onsite