Customer Service Representative (CSR)

Zephyr; Gypsum (CO); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance the customer experience. In this full-time remote role, you will manage customer inquiries, set up accounts, and ensure accurate job scheduling. This position offers a unique opportunity to contribute to a company committed to empowering its technicians and delivering exceptional service. With a focus on professional growth and a supportive work environment, you'll play a vital role in shaping customer interactions and driving satisfaction. Join a forward-thinking team that values your skills and dedication!

Benefits

Competitive Pay

Medical, Dental & Vision Plans

401(k) Match

Company Paid Disability Insurance

Cell Phone Reimbursement

Work-from-home Stipend

Flexible Spending Accounts

Paid Time Off

Unlimited PTO

Paid Parental Leave

Qualifications

• Must have exceptional customer service skills and two years of experience.
• Detail-oriented with the ability to manage multiple tasks effectively.

Responsibilities

• Manage incoming customer calls and service inquiries.
• Set up new customer accounts and verify existing information.
• Book unassigned jobs and provide scheduling details.

Skills

Customer Service Skills

Computer Applications Aptitude

Typing Speed (55 wpm)

Problem Solving

Organizational Skills

Interpersonal Relationship Skills

Education

High School Degree or Equivalent

Tools

Laptop

Dialpad with Headset

Job description

Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.

About Plumbing System Inc.

Plumbing System Inc., a Zephyr Local Brand business is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.

About This Role

This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by providing the best Customer Service possible! This is a full-time role that will report into the Customer Account & Administrator Install Manager and be fully remote.

What You’ll Do Here

1. Answer calls from customers looking to setup service jobs
2. Set up new customer accounts & locations
3. Verify existing customer account and location information and make updates as necessary
4. New accounts and existing require the following: Correct mailing and location addresses, Contact phone numbers & email addresses, Proper payment terms which match the policy quoted to the customer, notes as to what policy was quoted and to whom, credit card information
5. Take accurate and detailed job scheduling information to book unassigned jobs
6. Work closely with DSR in order to provide any missing details on booked jobs
7. Work with DST to handle customer inquiries regarding scheduling
8. Perform other duties as assigned and as time allows

Minimum Qualifications

• High school degree or equivalent
• Must have exceptional customer service skills
• Minimum two years Customer Service experience
• Aptitude in computer applications and networks
• Ability to type a minimum of 55 wpm
• Ability to perform and prioritize multiple tasks
• Detail oriented
• Tact and patience in dealing with various personalities and sensitive issues
• Must be able to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, integrity and dependability
• Must have excellent interpersonal relationship skills in working with all PSI employees, customers, property/project managers, and the public

Working Conditions/Physical Demands

• Remote position
• Must be willing to work during company’s business hours, Monday - Friday, 8:00am to 5:00pm MST
• Equipment directly used: laptop, dialpad with headset
• Monthly work from home adjustment

The pay for this position is $18-$22/hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.

Benefits and Perks:

• Competitive Pay: Significant base salary and bonus opportunity
• Benefits: We offer top-notch benefits!
• Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Cell phone reimbursement and work-from-home stipend
• Flexible spending accounts for health and dependent care
• Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
• Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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