Customer Service Representative CSR

Aeshearthandpatio; Pennsylvania; On-site; USD 40,000 - 45,000; Full time

Job summary

A leading provider of custom fireplaces and outdoor products is seeking a Customer Service Representative & Service Administrative Assistant. This role involves answering service calls, scheduling installations, and supporting administrative tasks in a growth-oriented environment that values teamwork and customer service excellence.

Benefits

Competitive vacation and holiday pay

Retirement plan with 3% company match

Shared health, vision, and dental benefits plan

Qualifications

• 2 or more years of experience in a service environment.
• Experience in Microsoft Office tools required.
• Strong verbal and written communication skills are necessary.

Responsibilities

• Answer and route incoming calls efficiently.
• Assist with scheduling installations and services.
• Perform administrative duties within the service department.

Skills

Written communication

Verbal communication

Scheduling

Customer service

Tools

Microsoft Windows

Excel

Word

Outlook

Job description

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Job Description

Job Description

AES Hearth & Patio is a leading provider of Custom Fireplaces, Alternative Heating Solutions (stoves, fireplaces, and inserts), Chimney Inspections & Repairs, and Outdoor Living Products (hot tubs, grills, smokers, fire pits, retractable awnings, furniture, etc.).

Operating since 1998, we have showroom locations in Newville, Camp Hill, and Burnham with an extensive Service & Installation Department in Newville and Burnham.

As our business continues to grow, we have an immediate opportunity for a Customer Service Representative (CSR) & Service Administrative Assistant to answer our service phone and take service requests, assist with scheduling our experienced service & installation teams and perform administrative tasks that keep our service & admin departments operating efficiently. This position will work directly with our current Service Manager.

This person will…

• answer and route incoming calls efficiently.
• make out-going calls to customers and technicians.
• assist with scheduling for installations, services, and deliveries.
• perform administrative duties within the service department.
  
  

We are looking for…

• excellent written and verbal skills.
• 2 or more years of experience within a service environment.
• experience in Microsoft Windows, Excel, Word, Outlook, etc.
  
  

As a member of the AES Hearth & Patio team, this person will enjoy being part of a growth-oriented company where honesty, teamwork, and creativity are valued, and contributions to customer service excellence and continuous improvement are top priorities.

AES offers competitive vacation and holiday pay, a retirement plan with 3% company match, and a shared health, vision, and dental benefits plan.

AES Hearth & Patio is proud to be an equal opportunity employer.

Company Description

AES Hearth & Patio is a leading 3 soon to be 4 location retailer of stoves, fireplaces, inserts, and patio equipment to include: hot tubs, grills & smokers, awnings, firepits and quality furniture. AES also installs and services the products they provide to their customers.

In addition, AES is a full-service Chimney Sweeping company. AES Inspects, Certifies, and Repairs most chimney systems.

AES Hearth & Patio is a leading 3 soon to be 4 location retailer of stoves, fireplaces, inserts, and patio equipment to include: hot tubs, grills & smokers, awnings, firepits and quality furniture. AES also installs and services the products they provide to their customers. In addition, AES is a full-service Chimney Sweeping company. AES Inspects, Certifies, and Repairs most chimney systems.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Goods

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