Customer Service Representative-Cross Dock

Advatix LATAM; Trenton (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

Advatix LATAM is seeking a Cross Dock Customer Service Representative in Trenton, NJ. The role involves serving as the primary contact for client order placement, inquiries, and issue resolution. Key responsibilities include managing customer orders, addressing concerns, and ensuring timely execution. The ideal candidate should have at least 1 year of relevant experience, a strong attention to detail, and excellent communication skills. Education requirement is a High School Diploma, with preference for higher education credentials.

Qualifications

• High School Diploma or its equivalent is required.
• Minimum of 1 year of experience in customer service, supply chain, or order management.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Enter and manage orders from all sources and handle any order exceptions.
• Respond to all customer and client concerns or complaints promptly.
• Ensure that all order execution is completed on time.

Skills

Customer service experience

Attention to detail

Multi-tasking skills

Communication skills

Order management system experience

Microsoft Office Suite

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

Job description

Cross Dock Customer Service Representative

The Customer Service Representative will serve as the contact person for client and customer order placement, inquiries, and issue resolution through various communication channels.

Key Results Area

• Enters and manages orders from all sources (email, phone, fax, online) and handles any order exceptions, updates, or corrections
• Manages any driver issues that may occur (scheduling, timeliness, new inbound or outbound activities, etc.)
• Responds to all customer and client concerns or complaints, ensuring that all inquiries are handled and documented in a timely and professional manner
• Escalates risk or unresolved order-related issues to appropriate team members or management for support to resolve
• Ensure that all order execution is completed on time and in a manner that satisfies service level requirements
• Interfaces with various departments to ensure deliverables are being completed on time and within SLAs
• Pay attention to the details of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for the billing process
• Update client business rule documentation, ensuring that internal key stakeholders are aware of any business process changes
• General understanding of client contractual requirements to ensure adherence to recognize client requests that are outside contract requirements and escalates to management before proceeding
• Support and maintain all corporate quality standards, policies, procedures, and work instructions outlined in the company process documentation

Skills & Qualifications

• High School Diploma or its equivalent is required; an Associate's or Bachelor's degree is preferred
• Minimum of 1 year of experience in customer service, supply chain, or order management
• Strong attention to detail and multi-tasking skills
• Experience with using an order management system and the ability to learn new systems easily
• Capable of working both independently and within a team environment
• Excellent written, verbal, and interpersonal communication skills
• Accurate data entry and spelling skills
• Extensive knowledge of Microsoft Office Suite
• Professional appearance and demeanor