Customer Service Representative

Jobtailor; Kentucky; On-site; USD 34,000 - 52,000; Full time

Job summary

Jobtailor in Kentucky is seeking a Customer Service Associate to ensure accurate order placement and timely confirmations by phone, email, or EDI, and to communicate changes to customers.

You will verify shipping and billing details, enter special instructions, update pricing and addresses, support sales staff, and audit orders for terms, ETA, and compliance. The role emphasizes teamwork and strong communication in a fast-paced environment.

Qualifications

• 2+ years of experience in Customer Service or similar discipline.
• Must have capacity to problem solve, work independently, and listen and communicate effectively.
• Strong collaboration and teamwork skills.

Responsibilities

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Verifies all shipping, billing, pricing, and purchase order information.
• Enters special instructions related to orders, customer requests/code maintenance, and notes.
• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
• Communicate and provide necessary support to sales staff while in the field.
• Regularly communicates with internal and external customers on various issues.
• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
• Documents and resolves customer complaints.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Skills

Customer service experience

Problem solving

Active listening

Communication skills

Teamwork

Multitasking

Microsoft Office Suite

ERP/CRM systems

Tools

Microsoft Office Suite

ERP/CRM systems

Job description

Responsibilities

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Verifies all shipping, billing, pricing, and purchase order information.
• Enters special instructions related to orders, customer requests/code maintenance, and notes.
• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
• Communicate and provide necessary support to sales staff while in the field.
• Regularly communicates with internal and external customers on various issues.
• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
• Documents and resolves customer complaints.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Requirements

• 2+ years of experience in Customer Service or similar discipline.
• Chemical Distribution or Manufacturing is a plus.
• Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
• Dedication to teamwork, customer satisfaction, and results.
• Excellent written/oral communication skills.
• Willingness to work overtime, have on-call hours, or work after hours.
• Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.