Customer Service Representative - Coral Gables, FL Call Center

Answering Service Care; Miami (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

PTO from day one

401(k) with company match

Childcare reimbursement

Gym membership reimbursement

Employee Assistance Program with free/

free training and development courses

Job summary

Answering Service Care (ASC) is opening a Coral Gables office and hiring full-time and part-time Answering Service Agents. You will be the professional voice for diverse industries, handling calls, chats, SMS, and emails with a focus on accuracy and customer satisfaction.

Weekly pay and bonuses reward performance, with bilingual pay options available. Starting pay is $16.00/hr, $16.50/hr for bilingual roles, plus weekly bonuses and annual reviews.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Patience and empathy when assisting callers.
• Intermediate computer skills and comfort with multiple systems.
• Customer service experience preferred; call center backgrounds count.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism and warmth.
• Follow scripts and guidelines while listening carefully to callers.
• Complete lead intakes, schedule appointments, and transfer calls.
• Dispatch messages clearly, accurately, and on time.
• Navigate multiple systems and maintain call records.
• Support customers via live chat, SMS, and email.

Skills

Verbal communication

Written communication

Multitasking

Empathy

Computer skills

Customer service experience

Job description

Now Hiring: Help Us Open Our New Coral Gables Office

For more than 50 years, Answering Service Care (ASC) has been the voice businesses trust to answer every call. Now we’re opening a new office in Coral Gables, and we’re hiring the people who will launch it. Full-time and part-time positions are available, with weekly pay and weekly performance bonuses.

About Answering Service Care

ASC is a live answering service trusted by more than 4,000 businesses nationwide, including law firms, medical offices, contractors, franchises, and insurance agencies.

As a third-generation, family-owned business operated by the Shooster Family, we’re built on a people-first culture. Many of our team members and clients have been with us for more than 20 years. Today we have over 200 employees across four offices in Florida, New Jersey, and North Carolina, including our newest location in Coral Gables.

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

Our Core Values

• Professionalism: We lead with integrity and respect in every interaction.
• Always Improving: We adapt quickly to meet our clients’ evolving needs.
• T.E.A.M. (Together Everyone Achieves More): Our team is family, and our family keeps growing.
• Innovation: We use modern tools to improve the customer experience.
• Growth Opportunities: We invest in every team member’s development and career path.

Answering Service Agent Role

• Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay)**

Empathize. Communicate. Resolve.

As an Answering Service Agent, you’ll be the professional, friendly voice for the businesses we serve. You’ll primarily handle calls for a designated group of industries and may support other accounts during busy periods, so no two days are exactly the same.

Pay

• Starting pay: $16.00/hr ($16.50/hr for bilingual English/Spanish)
• Raise at 4 months: $16.50/hr ($17.00/hr for bilingual)
• Weekly performance bonuses starting at $2.75/hr above starting pay when you exceed performance expectations
• Weekly direct deposit and annual performance reviews

What You’ll Do

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while listening carefully to each caller
• Complete lead intakes, schedule appointments, and transfer calls to the right contacts
• Dispatch messages clearly, accurately, and on time
• Navigate multiple systems and maintain thorough call records
• Support customers through live chat, SMS, and email

What We’re Looking For

• Strong verbal and written communication skills
• Ability to multitask and stay focused in a fast-paced environment
• Patience, empathy, and a positive attitude under pressure
• Intermediate to advanced computer skills
• Customer service experience preferred; retail, hospitality, reception, and call center backgrounds all count
• Bilingual (English/Spanish) is a plus, but not required

Schedule

Full Time and Part Time daytime and evening shifts available. All schedules include one (1) weekend shift (Saturday or Sunday).

Benefits

• Health, dental, and vision coverage (for eligible employees)
• PTO that starts accruing on day one
• 401(k) with company match
• Childcare reimbursement
• Gym membership reimbursement
• Employee Assistance Program, including free training and development courses
• and more!