Customer Service Representative - Construction

Werner Electric Supply; Madison (WI); On-site; USD 45,000 - 55,000; Full time

Job summary

Join a leading electrical distributor as a Customer Service Representative in Madison, WI. Engage with customers to solve technical challenges and support sales processes. With a focus on outstanding service, you will build meaningful relationships and contribute to business improvements.

Benefits

Medical and Dental Insurance

401(k) Retirement Plan with company match

Paid holidays, vacation, personal, and sick days

Tuition Reimbursement

Annual bonuses and merit increases based on performance

Qualifications

• 3+ years of experience managing business accounts.
• Strong communication skills for presentations.

Responsibilities

• Take and reply to inbound customer calls and emails.
• Build and maintain customer relationships.
• Investigate and resolve customer problems.

Skills

Customer Service

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Customer Service Representative - Construction

Join to apply for the Customer Service Representative - Construction role at Werner Electric Supply

Customer Service Representative - Construction

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Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Summary: Our Customer Service team is looking for candidates with a customer service or project-based background and outstanding customer service skills. At Werner, you'll engage with internal and external customers to solve technical challenges, support and manage our sales processes from point-of-contact to product/solution delivery, and drive business improvements through partnerships with customers.

Minimum Candidate Requirements

• 3+ years of experience managing business accounts through providing customer support.
• Strong Customer Service or Projects background required.
• Strong communication skills - you must be able to effectively present information to internal and external customers in one-on-one and group settings.
• Must be able to build and maintain business relationships and provide outstanding customer service.
• High School Diploma required. Any additional education is a plus.
• Microsoft Office (Excel, Word, PowerPoint, etc.) proficiency required.
  
  

Essential Duties And Responsibilities

• Take and reply to inbound customer calls and emails to convert into Bids or Orders.
• Send product demos to qualified customers on request.
• Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
• Provide feedback to customers on adequate stock levels.
• Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
• Build and maintain customer relationships.
• Review reports of business transactions.
• Work with Outside Sales to establish and coordinate customer pricing profiles.
• Support the Accounts Receivable department by responding to customer invoice dispute issues.
• Investigate and resolve customer problems with deliveries.
• May purchase material directly from vendor.
• Coordinate product returns.
• Solicit special pricing from vendors.
• Other related duties as assigned.
  
  

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical and Dental Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Career Development & Leadership Training
  
  

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Wholesale

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