Customer Service Representative - Computer Proficient

Harmar Mobility LLC; Town of Florida (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Harmar Mobility LLC in New York is seeking a Customer Service Representative to support customers, dealers, and visitors. You will be the friendly voice and helpful hand, handling inquiries and coordinating information across teams.

The role requires strong communication, CRM experience, and the ability to manage multiple tasks in a fast-paced environment. Join us to contribute to a collaborative, growth‑oriented team that values service excellence.

Qualifications

• 1+ year of customer service experience.
• Experience with CRM systems (Salesforce and Syspro preferred).
• Proficiency with Microsoft Office Suite.
• Strong communication and organizational skills.

Responsibilities

• Respond to customer inquiries in a timely, solutions-oriented manner.
• Maintain accurate customer records and documentation.
• Assist with basic administrative tasks and reporting.
• Collaborate with cross-functional teams to meet department goals.

Skills

Interpersonal communication

Verbal communication

Written communication

Organization

Tools

Salesforce

Syspro

Microsoft Office

Job description

Description

Officially a Great Place to Work® for 6 years in a row!

At Harmar, our people are the heart of everything we do—and it shows. We’re proud to be Great Place to Work® Certified™, and we’re just getting started!

Looking to join a company that values you and your growth? This is your opportunity to be part of a passionate team, with top pay, excellent benefits, and real opportunities to grow your career.

Who We Are

Harmar designs and manufactures innovative mobility solutions that empower people every day. Our products include wheelchair lifts for vehicles, stair lifts for the home, and vertical platform lifts for both residential and commercial use. We proudly serve dealers, government agencies, and most importantly—our end users. Our mission is simple: We Lift Lives. And we mean it.

Now Hiring: Customer Service Representative

As a key member of our customer service team, you'll be the friendly voice and helpful hand that supports our customers, dealers, and visitors. If you're organized, tech-savvy, and love helping people, we’d love to meet you.

What You’ll Do

• Respond to customer inquiries in a professional, timely, and solutions-oriented manner
• Partner closely with the Drafting Team to coordinate the distribution, review, and tracking of CAD drawings
• Maintain strong relationships with customers and dealers, ensuring drawings, revisions, and related documentation are uploaded and communicated accurately
• Monitor and respond to customer voicemails and email inquiries on a daily basis
• Enter and maintain warranty information within the Syspro ERP system
• Maintain accurate customer records, files, and documentation
• Prepare and distribute customer communications, reports, and supporting documentation
• Provide administrative support, including basic accounting and clerical functions
• Collaborate effectively with cross-functional teams to support departmental objectives
• Perform additional duties and special projects as assigned

Requirements

What You Bring

• At least 1 year of customer service experience
• Strong interpersonal, verbal, and written communication skills
• Experience working within CRM systems and customer databases
• Salesforce and/or Syspro experience strongly preferred
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Strong organizational skills with exceptional attention to detail
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
• Knowledge of basic clerical procedures and customer service best practices
• Demonstrated ability to provide a high level of customer service while maintaining professionalism and accurac

Harmar Mobility and all subsidiaries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, and veteran status.