CUSTOMER SERVICE REPRESENTATIVE - COMMERCIAL LINES

Tcgrecruit; South Carolina; Hybrid; USD 48,000 - 68,000; Full time

Job summary

Tcgrecruit is seeking a Commercial Lines Customer Service Representative to own a book of business, build strong client relationships, and coordinate with producers, carriers and underwriters to deliver outstanding service.

This hybrid/on-site role requires handling renewals, endorsements, certificates, and policy changes while identifying cross-selling opportunities to support agency growth.

Qualifications

• 2+ years of commercial insurance experience and knowledge of commercial property, casualty, and related coverages.
• Excellent communication and relationship-building skills with strong organizational abilities.
• Active Property & Casualty license is preferred; bachelor’s degree is preferred but not required.

Responsibilities

• Manage an assigned portfolio of commercial accounts and handle renewals, endorsements, certificates, and policy changes.
• Serve as a trusted point of contact for clients, maintaining proactive communication and deep understanding of exposures.
• Collaborate with producers, carriers, and underwriters to obtain appropriate solutions and support retention and growth.

Skills

Commercial insurance experience

Client relationship building

Education

Bachelor's degree (preferred)

Tools

Property & Casualty license (preferred)

Job description

CUSTOMER SERVICE REPRESENTATIVE – COMMERCIAL LINES

Job Description

COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE

Location: York County, PA
Schedule: Hybrid / On-Site Flexibility

THE OPPORTUNITY

Join a growing, established independent insurance agency where your commercial insurance experience and client service skills will make an immediate impact. We are seeking a Commercial Lines CSR to take ownership of a book of business, build strong client relationships, and work closely with producers, carriers, and underwriters to provide outstanding service and insurance solutions.

RESPONSIBILITIES

Will manage an assigned portfolio of commercial accounts and handle day-to-day client service needs, including renewals, endorsements, certificates, policy changes, and other account transactions. This individual will serve as a trusted point of contact for assigned clients, develop strong long-term relationships through proactive communication, and gain a clear understanding of each client’s exposures and coverage needs. The Account Manager will work closely with producers on account strategy and renewals, collaborate with carriers and underwriters to obtain appropriate solutions, and ensure client needs are addressed accurately and promptly. The role will also include identifying account-rounding and cross-selling opportunities while supporting overall client retention and agency growth.

QUALIFICATIONS

The ideal candidate will have 2+ years of commercial insurance experience, with a strong understanding of commercial property, casualty, and related coverages. Experience managing a commercial book of business is preferred. The successful candidate will have excellent communication and relationship-building skills, strong organizational and time-management abilities, and a high level of attention to detail. The ability to manage multiple priorities, work independently, solve problems, and collaborate effectively with a team is essential. An active Property & Casualty license is preferred, and a bachelor’s degree is preferred but not required.

WHAT’S OFFERED

The agency offers a competitive benefits package that includes 401(k) with company matching, health insurance, dental insurance, vision insurance, disability insurance, paid time off, flexible scheduling, and hybrid/on-site work flexibility.