Customer Service Representative - Commercial

Timberline Manufacturing; Marion (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Timberline Manufacturing in Marion, IA, is seeking a Customer Service Representative to manage customer orders from entry to delivery. You’ll ensure accurate processing, timely communication, and a smooth order lifecycle while supporting cross‑functional teams.

The role emphasizes strong communication, organization, and a team‑oriented mindset, with exposure to Build to Print contracting and ERP systems. This employee‑owned company offers growth, stability, and a focus on on‑time delivery.

Qualifications

• 2 years experience in customer service, preferably in manufacturing.
• Experience with Build to Print Contract Manufacturing is desirable.
• Experience in electrical wire harness or panel industry is preferred.
• Experience with a Commercial OEM, Electrical or Electronics Distributor, Manufacturer's Representative, Systems Integrator or Wire Manufacturer is a plus.
• Familiarity with using ERP systems for quoting or order processing.
• Strong communication skills to interact with team members and customers.
• Positive attitude with customer‑centric mindset.
• Ability to lift 50 lbs as needed.

Responsibilities

• Process and verify customer purchase orders, ensuring accuracy and alignment with requirements.
• Coordinate expediting of products to meet delivery timelines.
• Communicate schedule updates to internal teams and customers.
• Collaborate with sales, production, and cross‑functional teams to resolve issues.
• Monitor order status and proactively notify customers of variances.
• Process returns and ensure proper resolution.
• Provide problem‑solving support and maintain high service quality.
• Build and maintain strong customer relationships focused on on‑time delivery.

Skills

Customer service

Communication

Teamwork

Organization

ERP systems

Tools

ERP systems

Job description

BECOME AN OWNER, MAKE A DIFFERENCE, AND BUILD FRIENDSHIPS

Who We Are

Founded in 1993, Timberline Manufacturing provides electrical contract manufacturing with a specialization in wire harness assembly, control panels, and electronic assembly. Timberline is 100% employee-owned since 2012. Along with employee ownership, we provide opportunities for advancement, professional growth and financial rewards. From the moment you enter the building, we greet you as a person, not a number.

What We Value

We're not the first to say it, but we certainly mean it – our employees are what makes Timberline so great. That's why we're an employee-owned company.

Description:

The Customer Service Representative (CSR) serves as a key customer-facing support role, responsible for managing customer orders from initial entry through final delivery. This position ensures accurate processing, timely communication, and a seamless experience throughout the order lifecycle

Responsibilities

• Process and verify customer purchase orders, ensuring accuracy and alignment with internal and external requirements.
• Coordinate the expediting of products to meet customer expectations and delivery timelines.
• Communicate schedule updates and changes to both internal teams and external customers, based on customer input and evolving needs.
• Collaborate with sales, production, and other cross-functional teams to troubleshoot and resolve customer issues.
• Monitor order status throughout the production cycle and proactively notify customers of any variances.
• Process product returns resulting from incorrect or damaged items and ensure proper resolution.
• Provide ongoing problem-solving support to customers, maintaining a high level of responsiveness and service quality.
• Build and maintain strong customer relationships, with a focus on quality, reliability, and on-time delivery.
• Perform additional duties and responsibilities as assigned to support team and business objectives.

Requirements:

• 2 years previous experience with customer service responsibilities, preferably in a manufacturing environment
• Experience working for a Build to Print Contract Manufacture highly desirable
• Experience working in the electrical industry, electrical wire harness or panel industry is preferred
• Experience working for a Commercial OEM, Electrical or Electronics Distributor, Manufacturer's Representative, Systems Integrator or Wire Manufacturer is a plus
• Familiarity with using ERP systems for quoting or order processing is beneficial
• Must have strong communication skills to communicate with other team members and customers
• Must have positive attitude with customer appreciation mentality
• Ability to lift 50lbs as needed
• Ability to stand, sit, and perform repetitive work for long periods of time
• Highly organized with the ability to work in a fast-paced environment
• Attention to detail with the ability to problem solve
• Operate with a sense of teamwork

Timberline Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.