Customer Service Representative (Clerical) – TPS & Housing

University of Central Oklahoma; Edmond (OK); On-site; USD 17,000 - 21,000; Part time

Job summary

The University of Central Oklahoma is seeking student employees to support the Transportation & Parking and Housing & Residential Engagement offices with clerical and customer service tasks.

Duties include handling in-person, phone, email, chat and text inquiries, operating department equipment and software, assisting staff with projects, and running campus errands.

Enrollment requirements specify half-time enrollment for fall/spring, with credit-hour thresholds; summer rules also apply.

Qualifications

• Excellent written and oral communication skills.
• Sensitivity of intercultural communication.
• Good interpersonal skills.
• Detail oriented.

Responsibilities

• Assist Transportation & Parking and Housing & Residential Engagement staff with a variety of duties on campus.
• Provide exceptional customer service across in-person, phone, email, chat and text channels.
• Operate department-specific equipment and software programs.
• Run assigned errands on campus.

Job description

Position Overview

Perform computer and customer service-related duties in an office setting. Typical duties may include but are not limited to typing, filing, answering telephones, customer service, scheduling appointments, and Microsoft Office experience.

Hours per Week

• Various shifts between 8:00am-5:00pm, Monday-Friday.
• Up to 25 hours per week, maximum.

Department Specific Job Functions

Students will assist the Transportation & Parking office staff and the Housing & Residential Engagement office staff with a variety of duties. They include, but are not limited to, providing exceptional customer service by assisting customers through a variety of channels including in-person, phone, email, chat and text, operating department specific equipment and software programs, helping the professional staff with projects as assigned, running assigned errands on campus. Will perform other related duties as assigned.

Enrollment Requirements

Fall/Spring Semesters : All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester : Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Note : New incoming students are not eligible for student employment until the semester in which they begin classes.

Enrollment Exception : If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact [e-mail] for more information.

Knowledge/Skills/Abilities

• Excellent written and oral communication skills.
• Sensitivity of intercultural communication.
• Good interpersonal skills.
• Detail oriented.

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.