Customer Service Representative

Cintas; Mason (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the service industry seeks a Customer Service Representative to provide top-notch support to clients. This role involves responding to customer inquiries, managing data entry, and assisting with account reconciliation in a dynamic environment. Candidates with a background in customer service and proficiency in Microsoft Office are encouraged to apply.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) with company match

Life and AD&D insurance, 100% company paid

Paid time off and holidays

Skills development and training opportunities

Qualifications

• 1+ years' customer service experience required.
• Proficiency with Microsoft Office preferred.
• Experience with heavy inbound and outbound calls is a plus.

Responsibilities

• Answer customer calls and resolve issues promptly.
• Perform data entry and assist in account reconciliation.
• Make outbound calls for information follow-up.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Requisition Number: 202436

Job Description

Cintas is seeking a Customer Service Representative toprovide customer service to both our internal partners and our external customers through various activities.Responsibilities include answering customer calls and providing prompt issue resolution;data entry;assisting in account reconciliation;preparing reports and invoices;processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues;and occasional miscellaneous projects.

Skills/Qualifications

Required

• 1+ years'customer service experience
• High School Diploma/GED; Bachelor's Degree preferred

Preferred

• Experience with heavy inbound andoutbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Exceland Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

Job Category: Service
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift