Customer Service Representative - Cincinnati, OH

Universal Energy Solutions; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the energy sector is seeking a Customer Service Representative in Cincinnati, OH. The role involves responding to customer inquiries, resolving issues, and ensuring customer satisfaction. Candidates should have prior experience in customer service, excellent communication skills, and a willingness to work flexible hours. Join a team dedicated to delivering sustainable energy solutions and enjoy benefits like paid training and rapid advancement opportunities.

Benefits

Paid Training

Rapid Advancement Opportunities

Professional Sales Training Curriculum

Qualifications

• Prior customer service experience, preferably in a call center.
• Ability to handle difficult customers with professionalism.

Responsibilities

• Respond to customer inquiries about products and services.
• Maintain accurate customer records and interactions.
• Collaborate with teams for effective resolution of issues.

Skills

Communication

Problem Solving

Interpersonal Skills

Education

High School Diploma

Tools

Customer Service Software

MS Office

Job description

Universal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We are currently seeking a dedicated and customer-oriented Customer Service Representative to join our team at our Cincinnati, OH location. As a Customer Service Representative, you will be the primary point of contact for our valued customers in the Cincinnati area, ensuring their needs are met and providing exceptional service.

At Universal Energy Solutions, we prioritize customer satisfaction and strive to deliver the best service in the industry. Your role will involve handling customer inquiries, resolving concerns, and providing product and service information. You will play a crucial role in maintaining strong relationships with our customers and contributing to our mission of delivering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a professional manner.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

Minimum Qualifications

• Prior customer service experience, preferably in a call center or similar environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle difficult or irate customers with professionalism and empathy.
• Proficiency in using customer service software and MS Office applications.
• Knowledge of the energy industry is a plus.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.
• Residence in or near the Cincinnati, OH area.

Benefits

• Paid training
• Rapid advancement opportunities
• Professional sales training curriculum